Dimitrios Christou
Athens,Attiki
Summary
Experienced and self-motivated professional with years of Hotel and Tourism industry experience administering policies and
procedures in the Human Resources Department. Adept in handling personnel related issues adhering to laws and regulations,
recruitment, training and employment practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Nobu Matsuhisa
Santorini (Nobu Hotel) 2022-Paros(Avant Mar) 2023
07.2022 - Current
- Facilitated smooth business operations by developing, implementing and reviewing people and employment policies, ensuring legal compliance across all HR activities.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Recruited, hired and trained new employees to optimise profitability.
- Educated line managers on policy and process changes for implementation.
- Designed and impelmented inductions and seamless onboarding procedures for 90 employees.
- Reduced staff turnover through improved performance development programmes.
- Used staff survey findings to implement enhanced working conditions and practices.
- Led annual salary reviews, talent reviews, succession planning and performance management with the General Manager and the Board of Directors.
Human Resources Consultant
Oneiro Hotels-Fixed One Month Contract
Athens-Skiathos-Mykonos
06.2022 - 07.2022
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Provided strategic direction for Hotel Managers of the Properties.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Provided HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Recruited, hired and trained new employees to optimise profitability.
- Conducted workforce planning and benchmarking to meet company needs.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
Operational Human Resources Manager
Azumi Limited
Mykonos, Greece, South Aegean
02.2021 - 02.2022
- Created hiring plans for front-of-the-house and back-of-the-house staff
- Screen, interview and evaluate candidates
- Prepare job offers and employment contracts
- Calculate payroll considering overtime, holidays and evening shifts
- Plan attractive compensation and benefits packages to increase retention
- Managed payroll and keep updated records of payments and leased with Zuma Dubai, Zuma Rome and Zuma London to ensure contracts and pay are finalised in a correct manner.
- Oversaw employee attendance and working schedules including breaks, overtime and paid time off
- Analysed market data to create competitive compensation and benefits packages.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Schedule onboarding sessions and job-related trainings for all employees
- Track key recruiting metrics like turnover rates and source of hire
- Ensure our restaurant staff complies with health and safety regulations in the hospitality industry
- Responsible for Employee Accommodation.
Human Resources Manager
SLH
Santorini-Athens
12.2017 - 01.2021
- Managed the recruitment and selection process for 5 Boutique Hotels.
- Completed HRIS data entry, reporting, and processed payroll requests for 103 team members and Accommodation Owners to the Accounting Department.
- Structured compensation and benefits according to market conditions and demands.
- Served as the first point of contact for team member inquiries.
- Evaluated employee performance and proposed training plans during the summer season.
- Maintained a smooth on-boarding process and hotel etiquette training to provide a positive working environment Reported to General Manager and provided decision support on HR related issues and team member accommodation planning.
- Oversaw Health and Safety Regulations and related procedures
- Responsible for Staff Accommodation and Catering
HR Task Force
World Tourism Forum
Lucerne Switzerland
04.2015 - 04.2015
- Consulted with external agencies on potential risks, measures and safety procedures.
- Coordinated and trained personnel regarding the stay of the Queen of Bhutan.
- Provided training in upscale guest service experience for 430 guests and decision makers in Tourism from over 60 countries.
- Assisted in recruiting team members from Swiss Universities.
- Ensured VIP's and special guests receive personalized service.
- Managed HR Wise with HOD's the F&B, Guest Relations and Security teams.
HR Project Manager
EU and Greek National Tourism Organization
Athens Greece
03.2013 - 03.2014
- Project on potential growth of Accessible Tourism within the Greek region.
- Listed and investigated Hotels in Greece that supported Accessible Tourism.
- Investigate and coordinate HR policies and practices support the employment of persons with disabilities and identify HR challenges and barriers hindering or preventing employment.
- Inform and collaborate with National Bodies regarding HR support function for the development of employment opportunities for persons with disabilities in the Hospitality Industry.
Human Resources Coordinator
Neilson
Athens Greece
11.2008 - 09.2011
- Coordinated inductions and seamless onboarding procedures.
- Delivered assistance with new hires throughout interviewing and hiring process.
- Assisted with on-boarding process of 200 new hires.
- Recruited and screened qualified potential employees.
- Administered compensation, benefits and performance management.
Assisted with training and hotel etiquette procedures within the company. - Partnered with management team to coordinate on-boarding and off boarding processes.
- Assisted Departmental Managers by scheduling interviews and planning recruitment related events.
- Supported efforts to optimize employee engagement.
Education
Master of Business Administration - International Hospitality Management
International Management Institute
Lucerne Switzerland 04.2001 -
Master of Business Administration - International Hospitality Management (HR Focus)
Manchester Metropolitan University
Manchester UK 04.2001 -
Bachelor in Hotel Administration and Management - Tourism Business Administration
University of Athens
Athens, AtticaSkills
- Employee relations
- Ergani System
- Employee onboarding procedures
- Performance management
- Recruitment process management
- Incentive development
- New employee orientation
- L&D strategies
- Excellent communication skills
Languages
English
Native
Greek
Native
German
Intermediate
Swiss German
Intermediate
Certification
- Hellenic Payroll Principles
Konstantia Palla-Business Coach & Associate Certified Trainer
-Training: Manage the Standards
Leading Hotels of the World
Affiliations
- Hellenic Army Officer Supply and Ordnance-Mandatory Service for Males 2011-2013
References
References available upon request.
Timeline
Human Resources Manager
Nobu Matsuhisa
07.2022 - Current
Human Resources Consultant
Oneiro Hotels-Fixed One Month Contract
06.2022 - 07.2022
Operational Human Resources Manager
Azumi Limited
02.2021 - 02.2022
Human Resources Manager
SLH
12.2017 - 01.2021
HR Task Force
World Tourism Forum
04.2015 - 04.2015
HR Project Manager
EU and Greek National Tourism Organization
03.2013 - 03.2014
Human Resources Coordinator
Neilson
11.2008 - 09.2011
Master of Business Administration - International Hospitality Management
International Management Institute
04.2001 -
Master of Business Administration - International Hospitality Management (HR Focus)
Manchester Metropolitan University
04.2001 -
Bachelor in Hotel Administration and Management - Tourism Business Administration
University of Athens
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