Dimitrios Karageorgis

Reached a higher level of technical skills and assisted clients trough calls, chat and emails with a high percentage of resolved cases. Successfully handled zendesk and crm software to complete everyday tasks and guide the candidates through the issue, regarding the exam interface. Provided instructions and guidance about the exam guidelines with empathy and great product knowledge. Frequent collaboration with customer service department so we can achieve the best possible customer experience, took over when second level of support was needed.

Invigilating the exam process, making sure that the instructions and guidelines are followed before and during the exam. Working in a fast-paced environment while handling technical enquiries that arise before and during the online exams through calls, chats and inbound-outbound emails. Managing the exam interface and providing guidance, making implement improvements, ensuring that way, a positive candidate experience.

Working for up to 40 hours per week. Built, maintained, and operated PCs, consoles and VR equipment. Was ensuring all devices were operating normally and performed troubleshooting on all kinds of equipment. Moreover, learned how servers and networks work. Had to install routers, voltage stabilizers and ensure that the network was fully functional. Finally, provided hospitality services putting forward my good communication skills.