Dimitrios Polychroniadis
It Support
London,London
Summary
With a proven track record at Own London and Noulis S.A, Excel in enhancing IT support and infrastructure, demonstrating expertise in IT Security Management and fostering team collaboration. Achieved significant downtime reduction and customer satisfaction improvement, showcasing technical troubleshooting skills and ability to lead with innovation.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Head of Information Technology
Own London
London
01.2010 - Current
- Optimized network performance with proactive monitoring and system maintenance tasks.
- Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
- Developed disaster recovery plans, minimizing downtime during critical incidents.
- Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed approximately 100 stuff mobile devices preventing unauthorized use
IT Support Consultant
Noulis S.A
Thessaloniki, Greece
01.2010 - Current
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Streamlined help desk processes, improving response times and customer satisfaction rates.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
- Reduced downtime for clients with proactive identification and resolution of technical issues.
- Participated in the design and development of user-friendly documentation for IT support processes and procedures.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Optimized system performance by conducting regular hardware and software maintenance tasks.
- Implemented effective data backup protocols to protect vital information from potential loss or corruption.
- Enhanced IT infrastructure by implementing comprehensive network security measures and monitoring systems.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Managed approximately 50 personnel high availability WFH status
Education
MBA - Business Administration And Management
University of Macedonia
Thessaloniki, Greece 09.2016 - 05.2022
Skills
Active Directory Management
Microsoft Certified Solutions Associate (MCSA) Certificate
Microsoft Certified Solutions Master (MCSM)
Microsoft Certified Solutions Associate (MCSA)
Certification
Microsoft Certified Solutions Associate
Timeline
Microsoft Certified Systems Engineer
01-2020
Microsoft Certified Solutions Associate
01-2019
Microsoft Certified Professional
01-2018
MBA - Business Administration And Management
University of Macedonia
09.2016 - 05.2022
Head of Information Technology
Own London
01.2010 - Current
IT Support Consultant
Noulis S.A
01.2010 - Current