Dimitrios Tselios
Rovertou Gali 9, Athens
Summary
Dynamic Hardware Support Technician with proven expertise at Orphee Beinoglou SA, excelling in hardware troubleshooting and installation. Strong problem-solving abilities and a collaborative spirit drive consistent support excellence in fast-paced environments. Proficient in Microsoft Windows and adaptable to evolving technologies.
Computers and technology are my passion.
I enjoy learning new things and expand my knowledge.
My goal is to work in an exceptional way and to offer the best services not only to my employers but to my colleagues and friends as well who many times ask for my help and opinion.
Overview
27
27
years of professional experience
Work History
Hardware Support Technician
Orphee Beinoglou SA
01.2009 - Current
- Support installation and configuration of computer systems and peripherals for users.
- Assistance in troubleshooting hardware issues either on-site or remotely to ensure optimal performance of equipment.
- Create user accounts and assigned permissions.
- Prepare and setup all corporate mobile phones (Android & i-Phones)
- Configuration of hardware, devices, and software to set up work stations for employees.
- Upgrade and monitor the printing system (YSOFT / Konica) to prevent damages and repair any problem when needed.
- Setup & modify when needed the label printers (Datamax / Intermec / Honeywell / Zebra) and the Barcode Scanner (PDA Intermec - Honeywell) used at warehouses.
- Maximized equipment lifespan through proactive monitoring of device health, temperature, and power levels.
- Help in streamline repair processes and update procedures for support action consistency.
- Generate reports to track performance and analyze trends.
- Patch software and installed upgraded versions (Bios Update, Windows Upgrade, ERP Ugrades).
- Collaboration with team members to document and maintain hardware support procedures.
- Conduct routine maintenance checks on equipment to enhance reliability and efficiency.
- Basic knowledge of Vo-IP technology
- Deliver exceptional customer service through effective communication skills and timely resolution of hardware-related problems.
Sales Representative
Vodafone SA
07.2008 - 12.2008
- Mobile & landline contracts
- Sale of mobile phones
- Customer support
- Training in maintenance of Apple i-Phones
Security Guard
Brinks Ermis
12.2006 - 07.2008
- Maintained detailed logs of daily activities, ensuring accurate record-keeping for all events.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors in big multinational companies, such as Coca Cola 3E.
PC Technician
Interset SA
08.2006 - 12.2006
- Installation, configuration, and maintainance of computer systems and peripherals for users.
- Installation and configuration of servers.
Security Guard
Wackenhut
06.2003 - 06.2006
- Monitored premises to ensure safety and security of personnel and property in various organizations, such as the General Secretariat of Sports as well as the International Press Center during the Olympic Games in Athens 2004
- Conducted routine patrols to identify and address potential hazards or unauthorized activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
PC Technician
Altec SA
10.2002 - 12.2002
- Setup and build all computers for the Olympic Games Athens 2004
PC & Mobiles Technician (part-time)
E-Motion
05.1998 - 12.2000
- During my studies, I worked as PC and mobile phones technician, salesman of digital technology (computer, laptop, peripherals, mobile phone accessories).
- Participation in training on how to repair Sony Ericson mobiles.
Education
Graduate Certificate - A Course - Computer And Network Technician
2nd TEE Kaisariani
Athens01-2001
Skills
- Operating system support
- Hardware installation, repair & maintenance
- Computer hardware troubleshooting - technical support
- Proficient in Microsoft Windows 7 , 81 , 10 ,11 & Microsoft Office
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Reliability and professionalism
- Adaptability and flexibility
- Friendly and patient
- Self motivation
Additional Information
- Military obligations => completed (Jan. 2001 - May 2002)
- Family status => Married
- Date of birth => October 27th, 1980
Languages
English
Upper intermediate (B2)
Timeline
Hardware Support Technician
Orphee Beinoglou SA
01.2009 - Current
Sales Representative
Vodafone SA
07.2008 - 12.2008
Security Guard
Brinks Ermis
12.2006 - 07.2008
PC Technician
Interset SA
08.2006 - 12.2006
Security Guard
Wackenhut
06.2003 - 06.2006
PC Technician
Altec SA
10.2002 - 12.2002
PC & Mobiles Technician (part-time)
E-Motion
05.1998 - 12.2000
Graduate Certificate - A Course - Computer And Network Technician
2nd TEE Kaisariani
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