Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Dimitrios Tselios

Rovertou Gali 9, Athens

Summary

Dynamic Hardware Support Technician with proven expertise at Orphee Beinoglou SA, excelling in hardware troubleshooting and installation. Strong problem-solving abilities and a collaborative spirit drive consistent support excellence in fast-paced environments. Proficient in Microsoft Windows and adaptable to evolving technologies.

Computers and technology are my passion.

I enjoy learning new things and expand my knowledge.

My goal is to work in an exceptional way and to offer the best services not only to my employers but to my colleagues and friends as well who many times ask for my help and opinion.


Overview

27
27
years of professional experience

Work History

Hardware Support Technician

Orphee Beinoglou SA
01.2009 - Current
  • Support installation and configuration of computer systems and peripherals for users.
  • Assistance in troubleshooting hardware issues either on-site or remotely to ensure optimal performance of equipment.
  • Create user accounts and assigned permissions.
  • Prepare and setup all corporate mobile phones (Android & i-Phones)
  • Configuration of hardware, devices, and software to set up work stations for employees.
  • Upgrade and monitor the printing system (YSOFT / Konica) to prevent damages and repair any problem when needed.
  • Setup & modify when needed the label printers (Datamax / Intermec / Honeywell / Zebra) and the Barcode Scanner (PDA Intermec - Honeywell) used at warehouses.
  • Maximized equipment lifespan through proactive monitoring of device health, temperature, and power levels.
  • Help in streamline repair processes and update procedures for support action consistency.
  • Generate reports to track performance and analyze trends.
  • Patch software and installed upgraded versions (Bios Update, Windows Upgrade, ERP Ugrades).
  • Collaboration with team members to document and maintain hardware support procedures.
  • Conduct routine maintenance checks on equipment to enhance reliability and efficiency.
  • Basic knowledge of Vo-IP technology
  • Deliver exceptional customer service through effective communication skills and timely resolution of hardware-related problems.

Sales Representative

Vodafone SA
07.2008 - 12.2008
  • Mobile & landline contracts
  • Sale of mobile phones
  • Customer support
  • Training in maintenance of Apple i-Phones

Security Guard

Brinks Ermis
12.2006 - 07.2008
  • Maintained detailed logs of daily activities, ensuring accurate record-keeping for all events.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors in big multinational companies, such as Coca Cola 3E.

PC Technician

Interset SA
08.2006 - 12.2006
  • Installation, configuration, and maintainance of computer systems and peripherals for users.
  • Installation and configuration of servers.

Security Guard

Wackenhut
06.2003 - 06.2006
  • Monitored premises to ensure safety and security of personnel and property in various organizations, such as the General Secretariat of Sports as well as the International Press Center during the Olympic Games in Athens 2004
  • Conducted routine patrols to identify and address potential hazards or unauthorized activities.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.

PC Technician

Altec SA
10.2002 - 12.2002
  • Setup and build all computers for the Olympic Games Athens 2004

PC & Mobiles Technician (part-time)

E-Motion
05.1998 - 12.2000
  • During my studies, I worked as PC and mobile phones technician, salesman of digital technology (computer, laptop, peripherals, mobile phone accessories).
  • Participation in training on how to repair Sony Ericson mobiles.

Education

Graduate Certificate - A Course - Computer And Network Technician

2nd TEE Kaisariani
Athens
01-2001

Skills

  • Operating system support
  • Hardware installation, repair & maintenance
  • Computer hardware troubleshooting - technical support
  • Proficient in Microsoft Windows 7 , 81 , 10 ,11 & Microsoft Office
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Reliability and professionalism
  • Adaptability and flexibility
  • Friendly and patient
  • Self motivation

Additional Information

  • Military obligations => completed (Jan. 2001 - May 2002)
  • Family status => Married
  • Date of birth => October 27th, 1980

Languages

English
Upper intermediate (B2)

Timeline

Hardware Support Technician

Orphee Beinoglou SA
01.2009 - Current

Sales Representative

Vodafone SA
07.2008 - 12.2008

Security Guard

Brinks Ermis
12.2006 - 07.2008

PC Technician

Interset SA
08.2006 - 12.2006

Security Guard

Wackenhut
06.2003 - 06.2006

PC Technician

Altec SA
10.2002 - 12.2002

PC & Mobiles Technician (part-time)

E-Motion
05.1998 - 12.2000

Graduate Certificate - A Course - Computer And Network Technician

2nd TEE Kaisariani
Dimitrios Tselios