Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Management & Sales Development Programs
Professional training
Generic

Dimitris Dalatsis

Athens

Summary

After Sales & Parts professional with over 22+ years of proven expertise at Saracakis Group of Companies, specializing in Volvo Trucks & Buses.

Responsible for the retail counter team and overseeing development and performance of Dealer's Network.

Known for strong leadership, team development and strategic management that consistently drive growth end efficiency.

With unmatched experience and proven leadership, the right fit for a managerial role in Parts.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Parts Sales Supervisor Volvo Trucks & Buses

Saracakis Group of Companies
11.2023 - Current
  • Lead the retail spare parts counter team, ensuring achievement of sales targets and high customer satisfaction.
  • Increased customer satisfaction rate for the retail parts counter team, from 81% to 96%.
  • Oversee daily parts operations, order processing, and counter performance.
  • Coordinate, train, and support staff to improve efficiency and service delivery.
  • Consistently delivered strong sales performance while maintaining top-level service standards for demanding customers.

After Sales Representative, Volvo Trucks & Buses

Area
02.2012 - 11.2023
  • Achieved outstanding sales growth, increasing spare parts revenue from €4.65M in 2013 to €28.45M in 2023.
  • Managed Key Accounts with major clients (energy companies, large fleets, public organizations), ensuring long-term partnerships.
  • Led the development, monitoring, and expansion of the Authorized Dealer Network and independent partners nationwide.
  • Designed and executed sales campaigns and introduced special sales channels to capture new markets.
  • Actively engaged in commercial negotiations, partner recruitment, and strategic agreements.
  • Improved network performance and customer satisfaction through consistent monitoring, competition analysis, and service initiatives.

After Sales Representative VCE

Saracakis Group of Companies
01.2009 - 02.2012

Increased parts revenue from €450K to €1.6M, developing new business opportunities.
• Acted as Key Account Manager for major construction and energy sector clients.
• Supported sales growth through tailored service solutions and negotiations.

Parts Sales Advisor VCE

Saracakis Group of Companies
02.2005 - 01.2009
  • Provided sales support and advice to customers on spare parts and services.
  • Ensured accurate order processing and customer care.
  • Developed product knowledge and built lasting client relationships.

Warehouse Operative VCE

Saracakis Group of Companies
01.2003 - 02.2005
  • Handled warehouse operations including picking, packing, and stock control.
  • Supported logistics and ensured timely parts distribution.

Education

Diploma - Journalism And Mass Communication

ANT1 Media School
Athens, Greece

Professional Diploma - Basketball CoachIng (Category C)

Hellenic Ministry of Culture & Sports
Athens, Greece

Skills

  • Team Leadership & Development
  • Sales & Network Management
  • Strategic Planning & Operations
  • Key Account Management
  • Business Growth & Partnerships
  • Sales strategy & Negotiation
  • Customer Service Excellence

Accomplishments

  • Increased Volvo Trucks & Buses spare parts revenue from €4.65M in 2013 to €28.45M in 2023, delivering record-breaking growth.
  • Expanded and managed the Authorized Dealer Network onboarding new authorized and independent partners.
  • Secured and developed Key Accounts with major clients, including public organizations, large fleets, and energy companies.
  • Raised customer satisfaction levels for the retail parts counter team from 81% to 96%, achieving top-tier service performance.
  • Designed and implemented successful sales campaigns and promotional initiatives, driving new market penetration.
  • Consistently improved overall customer satisfaction through competition analysis, and performance tracking.

Certification

  • Crisis Management & Leadership - EEDE (2016)
  • Strategic Planning & Operations Programs - EEDE (2016)
  • Essential Management Skills, Negotiation & Financials, Response International (2012)
  • Diploma in Sales Management - ISMM, UK (2009)
  • Sales Management & Dealer Network Development - EEDE (2004)


Additional Information

  • Team Manager & Coordinator, Saracakis Group Corporate Basketball Team (2013 - Present), fostering teamwork, discipline and performance
  • Tournament Director, Corporate Basketball Championship - Nikos Galis Hall
  • Served in the Hellenic Army Special Forces (Marines)
  • Driving License Holder: Car & Motorcycle (Category A)

Languages

Greek
Native or Bilingual
English
Limited Working

Timeline

Parts Sales Supervisor Volvo Trucks & Buses

Saracakis Group of Companies
11.2023 - Current

After Sales Representative, Volvo Trucks & Buses

Area
02.2012 - 11.2023

After Sales Representative VCE

Saracakis Group of Companies
01.2009 - 02.2012

Parts Sales Advisor VCE

Saracakis Group of Companies
02.2005 - 01.2009

Warehouse Operative VCE

Saracakis Group of Companies
01.2003 - 02.2005

Diploma - Journalism And Mass Communication

ANT1 Media School

Professional Diploma - Basketball CoachIng (Category C)

Hellenic Ministry of Culture & Sports

Management & Sales Development Programs

  • Key Account Management & Negotiations - N. Baziotis Educational Services (2019)
  • Effective Negotiation 3D - Albert Consulting (2014)
  • Customer Service, Change Management & Teamwork- Response International (2012)
  • Advanced Selling Skills & Strategy - EEDE (2009)
  • Customer Service Excellence - Volvo, Response International (2007)


Professional training

  • Time Management & Productivity - Oikonomotechniki Seminars (2014)
  • MS Office Excel Certification - ICTC (2009)
  • Volvo Product Marketing Training - Volvo Trucks & Buses (2007)


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Dimitris Dalatsis