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Dimitris Konstantakis
Customer Support Specialist
Zografou,Greece
Summary
Detail oriented, completes tasks successfully with increased responsibility. Adopts a proactive approach in collaborative work and has an open communication style. Eager to learn and contribute in a business environment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Customer Experience Consultant
NRG Supply & Trading S.A.
Marousi, Attica
01.2022 - 03.2022
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
Technical Support Specialist
Teleperformance
(Apple Project, Contract base)
08.2021 - 11.2021
- Maintaining solid relationship by handling customer’s questions and concerns.
- Troubleshooting customer’s problems.
Manufacturer
Fruits Forward
Metamorfosi, Attiki
10.2017 - 11.2020
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Liaised with distributors to supply goods and build strong and fruitful business relationships.
Receptionist
DESPO HOTEL
Crete
05.2016 - 11.2016
- Dealt with guests’ request, resolved any issues quickly and maintained high quality customer service
- Supported room bookings
Co-Founder
Urban Bikes Society of Athens
Athens, Greece, Greece
01.2014 - 01.2015
- The mission is to influence society incorporate cycling in people's everyday life and develop the necessary infrastructure.
Administrative Assistant
Municipality of Zografou
Athens, Greece, Greece
01.2014 - 06.2014
- Contributed to the initiatives and organization of events of the Public Relations Department as well as of the European Union Programs
Officer Designate
Army, Limnos
, Greece
12.2012 - 09.2013
- Conducted various trainings to new soldiers
- Coordinated activities in food services: received goods, conducted pricing of items sold and handled cashier operations.
Accounting Intern
Bank of Western Macedonia
Kozani, Greece
10.2009 - 03.2010
- Supported operations relevant to outstanding loans, such as communication of letters and lifting of bank secrecy.
Co-Founder
Open Source Software Society of Kozani
Kozani, Greece
01.2008 - 01.2010
- The mission is to familiarize society with the computer operating system 'Linux'
- Conducted presentations and open seminars as well as facilitated the installation of Linux to interested parties
Education
BSc in Financial Applications - Accounting And Finance
Technological Educational Institute of Western Mac
Western Macedonia 09.2005 - 11.2010
Skills
Technical issues analysis
undefinedCertification
Coursera: Business English - Networking Credential ID YVSCLUAMMT3C
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
C1 Business - ABA English
06-2022
Google IT Support Certificate :Coursera Credential ID P5W4JCG6DCRL
04-2022
Customer Experience Consultant
NRG Supply & Trading S.A.
01.2022 - 03.2022
Coursera: Business English - Networking Credential ID YVSCLUAMMT3C
12-2021
Technical Support Specialist
Teleperformance
08.2021 - 11.2021
Manufacturer
Fruits Forward
10.2017 - 11.2020
Receptionist
DESPO HOTEL
05.2016 - 11.2016
Co-Founder
Urban Bikes Society of Athens
01.2014 - 01.2015
Administrative Assistant
Municipality of Zografou
01.2014 - 06.2014
Officer Designate
Army, Limnos
12.2012 - 09.2013
Accounting Intern
Bank of Western Macedonia
10.2009 - 03.2010
Co-Founder
Open Source Software Society of Kozani
01.2008 - 01.2010
BSc in Financial Applications - Accounting And Finance
Technological Educational Institute of Western Mac
09.2005 - 11.2010
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