Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dimitris Koumiotis

Athens,Greece

Summary

Highly accomplished and results-driven Senior Retail Leader with 20 years experience at IKEA, Public, Media Markt and iRepair in Greece and Cyprus. Proven ability to drive revenue growth, optimise operations, expand franchise networks and lead high-performing teams. Expertise in P&L management, strategic planning, and delivering exceptional customer experiences. Passionate about building strong, long-term professional relationships and exceeding performance expectations. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.

Overview

22
22
years of professional experience

Work History

Stores Network and Franchise Director

iRepair Greece
Athens
09.2023 - Current
  • Oversaw the operations of 36 company-owned and 66 franchise retail locations, implementing process improvements that increased overall network profitability by 15% in 2024
  • Monitored and evaluated individual store performance metrics, implementing strategic corrective actions to enhance efficiency and profitability
  • Achieved positive EBITDA results (9% of revenue) in the own stores first year of operation
  • Spearheaded the recruitment, training, and development of account and store managers, fostering a customer-centric culture focused on exceptional service
  • Drove the business development of the franchise network, meeting potential new franchisees. Opened 5 new franchise stores in the first year, contributing to an estimated €1.5Mil in annual revenue increase

Retail Services Senior Manager

Public Group
Athens
07.2020 - 08.2023
  • Improved P&L profitability by 70% resulting in €1.4Mil EBITDA improvement for the company through revenue generation and cost-saving initiatives
  • Successfully integrated iRepair SA into Public Group, ensuring a seamless transition of service operations across all Public & Media Markt stores within budget and ahead of schedule
  • This co-operation had a significant impact in customer experience improving NPS score from 30 to 90 for Public & Media Markt stores service points
  • Redesigned customer contact points across physical stores and e-commerce platforms, resulting in a 20% reduction in customer service inquiries and a 15% increase in offline conversion rates
  • Identified and pursued new business opportunities by designing innovative customer service offerings. For example, led the negotiation resulting in a commercial agreement between Public & Media Markt stores and Vodafone

Retail Area Manager

Public Group
Greece
12.2015 - 06.2020
  • Led and developed a team of 13 store managers and 350+ retail staff, consistently exceeding KPI targets and achieving a 95% customer satisfaction rating across the territory, resulting in a 40% increase in turnover and a 70% improvement in EBITDA within five years.
  • Reduced operational costs by 30% through negotiating better supplier contracts and systems improvements while reducing and employee turnover by 50%
  • Oversaw store operations within the assigned territory, ensuring consistent execution of commercial strategies and operational procedures

Store Manager

Public Group
Greece
10.2012 - 12.2014
  • Led and mentored a store team of 30 members, driving a 35% increase in sales and an 80% increase in EBITDA within two years during a financial turnaround
  • Managed all aspects of store operations, including inventory control, visual merchandising, and loss prevention, resulting in a 15% reduction in lost/stolen goods
  • Provided exceptional customer service, resolving customer complaints and building long-term customer relationships, resulting in consistently high customer satisfaction scores and positive online reviews

Sales Manager & Store establishment project manager

IKEA, HOUSE MARKET
Greece
03.2008 - 10.2012
  • Achieved together with my team of 13 direct and 100+ indirect reports, to exceed annual sales targets by 7% and generate €42 million in revenue
  • Controlled and steered all P&L elements and KPIs related to the area of responsibility
  • Enhanced customer experience and satisfaction by developing and implementing training programs for sales associates focused on the customer, product knowledge and upselling techniques
  • Build new store teams and stores from zero ground as a member of the store establishment team. Successfully achieved all project timelines within the 10Mil€ agreed budget

Assistant Sales Manager / Team Leader

IKEA, HOUSE MARKET
Greece
10.2003 - 02.2008
  • Supported the Sales Manager in the development and implementation of sales strategies, contributing to the achievement of store sales targets.
  • Supported, managed and mentored a team of sales associates, ensuring exceptional customer service and product knowledge

Education

Msc - Tourism Marketing

Bournemouth University
01.2000

BA - Business Economics

University of Teesside
01.1999

Skills

  • Operations monitoring
  • Project management
  • Data analysis
  • P&L management
  • Contract negotiation
  • Performance evaluations
  • Teamwork and collaboration
  • Relationship building
  • Strategic Planning
  • Analytical problem solver
  • Budget development and management
  • Business growth initiatives

Languages

  • English, Full Professional
  • Greek, Native or Bilingual

Timeline

Stores Network and Franchise Director

iRepair Greece
09.2023 - Current

Retail Services Senior Manager

Public Group
07.2020 - 08.2023

Retail Area Manager

Public Group
12.2015 - 06.2020

Store Manager

Public Group
10.2012 - 12.2014

Sales Manager & Store establishment project manager

IKEA, HOUSE MARKET
03.2008 - 10.2012

Assistant Sales Manager / Team Leader

IKEA, HOUSE MARKET
10.2003 - 02.2008

Msc - Tourism Marketing

Bournemouth University

BA - Business Economics

University of Teesside

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Dimitris Koumiotis