Dimitris Michalis
Aigaleo,Αττική
Summary
Experienced professional with a strong background in merchandising, returns, and online sales. Demonstrates exceptional skills in cash management, customer service, and planograms. Adept at public relations and problem-solving, with a proven ability to manage time effectively and maintain a customer-focused approach.
Organised Fruit and Vegetables Distribution Manager with talent for streamlining operations and enhancing supply chain efficiency. Improved inventory management processes, reducing waste and ensuring fresh produce delivery to retailers. Strong communicator, fostering team collaboration and building strong relationships with suppliers and clients.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Jewellery salesperson
jewelz
Athens, Attica
05.2019 - 12.2023
- Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
- Assisted in the selection of jewellery for clients seeking unique pieces.
- Achieved sales targets with excellent customer service skills.
- Provided expert knowledge to customers, ensuring their trust and loyalty.
- Demonstrated intricate details of jewellery pieces, enhancing client understanding and appreciation.
- Organised jewellery displays to showcase latest collections effectively.
- Responded to customer inquiries promptly, delivering exceptional after-sales service.
- Maintained professional relationships with suppliers thereby ensuring timely delivery of orders.
- Managed cash transactions efficiently minimising any discrepancies at end-of-day balancing.
- Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
- Provided customers with detailed information on watches and jewellery, explaining different brands and models, characteristics and features.
- Handled customer expectations professionally, anticipating and addressing needs and desires.
- Took in purchase orders for items requested by customers not in-store.
- Processed orders received via telephone, fax and internet and calculated customer's final bill.
- Agreed with customers about delivery, service of goods and other post-sales processes.
- Tagged products quickly and accurately with price tags and stickers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Boosted product sales by offering selection guidance to customers.
- Accepted card, cash and cheque payments in POS register system.
Fruit and vegetables distribution manager
Menelaos ltd
Athens, Greece
06.2016 - 07.2018
- Managed distribution routes for efficient delivery of fresh produce.
- Ensured strict quality control during the packing process to maintain freshness.
- Developed positive relationships with farmers for consistent and reliable supply.
- Coordinated logistics for smooth operation of deliveries.
- Secured new business through targeted sales pitches with potential clients.
- Introduced innovative storage solutions for extended shelf life of produce.
- Monitored market prices continually, adjusting purchasing strategies accordingly.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
Education
A-Levels - Manager Of Shipping Companies
IEK ALFA
Athens,Greece 10.2015 - 05.2017
Skills
- Merchandising
- Returns
- Online sales
- Cash management
- Customer service
- Planograms
- Public relations
- Problem-solving
- Time management
- Customer-focused
Languages
English
Upper intermediate
Timeline
Jewellery salesperson
jewelz
05.2019 - 12.2023
Fruit and vegetables distribution manager
Menelaos ltd
06.2016 - 07.2018
A-Levels - Manager Of Shipping Companies
IEK ALFA
10.2015 - 05.2017
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