Dimitris Razos
Dubai
Summary
Results-driven hospitality professional with extensive experience in delivering exceptional guest experiences at upscale restaurants. Skilled in managing all aspects of hospitality operations, with a proven track record of enhancing customer satisfaction, driving revenue growth, and maintaining high service quality standards. Strong interpersonal skills and a passion for building positive relationships with guests and staff. Committed to creating a welcoming environment that embodies the core values of hospitality and exceeds guests' expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
COYA Mykonos
05.2025 - 09.2025
- Led the restaurant reopening process, including pre-opening setup and logistics
- Created and managed staff rotas to ensure efficient shift coverage
- Oversaw daily financial closure, ensuring accurate end-of-night reports
- Supervised and motivated the front-of-house team to maintain service excellence
- Designed and conducted training sessions to align staff with COYA service standards
Senior Waiter
COYA Dubai
10.2024 - 05.2025
- Led floor operations and supported supervisor duties during peak hours
- Trained and mentored new staff to uphold COYA service standards
- Delivered exceptional guest experiences in a fast-paced fine dining setting
- Coordinated closely with kitchen and bar to ensure timely service
- Managed high-profile tables and VIP guest expectations with discretion
Senior Waiter
COYA Mykonos
05.2024 - 09.2024
- Supervised waiters team
- Ensured excellent customer service
- Coordinated with kitchen staff and maintained quality control
- Provided training and development for junior staff
- Managed inventory and supplies; handled payments and special events
Waiter
COYA Dubai
09.2023 - 04.2024
- Greeted and seated guests
- Presented menus and offered recommendations
- Took and relayed food and drink orders; served food and beverages
- Processed payments; handled guest inquiries and complaints
Waiter
COYA Mykonos
05.2023 - 09.2023
- Greeted and seated guests; presented menus and offered recommendations
- Served food and beverages, handled guest inquiries, and maintained cleanliness
Waiter
COYA Abu Dhabi
11.2022 - 04.2023
- Presented menus, took orders, and served guests in a high-end setting
- Collaborated with kitchen and bar staff to maintain efficient service
Commis Waiter
COYA Mykonos
04.2022 - 09.2022
- Assisted waitstaff with service duties and maintained cleanliness
- Delivered orders and helped polish cutlery and glassware
Head Waiter
Pantheon, Greece
09.2018 - 05.2021
Education
High School -
High School of Chalkida
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Strategic planning
- Inventory control
- Decision-making
Certification
- Level 1 Award in Spirits – WSET, Abu Dhabi, 2023
- ECDL / Office Essentials
Languages
Greek – Native speaker
English – Highly proficient
Timeline
Supervisor
COYA Mykonos
05.2025 - 09.2025
Senior Waiter
COYA Dubai
10.2024 - 05.2025
Senior Waiter
COYA Mykonos
05.2024 - 09.2024
Waiter
COYA Dubai
09.2023 - 04.2024
Waiter
COYA Mykonos
05.2023 - 09.2023
Waiter
COYA Abu Dhabi
11.2022 - 04.2023
Commis Waiter
COYA Mykonos
04.2022 - 09.2022
Head Waiter
Pantheon, Greece
09.2018 - 05.2021
High School -
High School of Chalkida
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