DIMOSTHENIS KAPOGIANNIS

Manager at three Optician Stores in Athens Greece

• Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
• Boosted team engagement and workplace satisfaction using managerial and motivational skills.
• Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
• Explained prescriptions, optical terminology and products to customers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Creator of the eshop https://optikamichas.gr/
• Managing all the payments for 15 employees and more than 30 suppling companies

Nova and Forthnet internet provider and satelite tv professional 2nd level support

• Maintained servers and systems to keep networks fully operational during peak periods.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Patched software and installed new versions to eliminate security problems and protect data.
• Installed, configured and maintained computer systems and network connections.
• Monitored system performance to identify potential issues.
• Resolved problems, improved operations and provided exceptional service.

Telephone customer support agent 2nd Level for OnTelecoms provider.

Handling 1st level support tickets, resolving problems and contacting customers.

Creating daily reports

Reply to emails

Telephone customer support agent 1st Level for OnTelecoms provider

Answering calls for router setups, open and close tickets for problems in internet or telephony, replying emails and creating reports