Hi, I’m
DIONYSIA KOUROUMALOU
Supply Chain & Customer Experience Specialist
Athens
Summary
Versatile professional with over 10 years of experience spanning logistics, supply chain, customer service, and digital marketing. Proven ability to coordinate complex operations, manage client relationships, and deliver high-quality service in fast-paced environments. Skilled at cross-functional collaboration and process improvement, with a focus on customer satisfaction and operational efficiency.
Overview
12
years of professional experience
11
Certificates
3
Languages
Work History
Rouga
Chef (Seasonal)
06.2025 - 09.2025
Job overview
- Designed and executed a seasonal menu based on fresh, local ingredients.
- Supervised daily kitchen operations, maintaining high food quality standards.
- Coordinated and trained kitchen staff during high-volume service.
EasyMail
Front Desk Assistant
01.2025 - 05.2025
Job overview
- Handled customer inquiries, shipments, and deliveries while maintaining accurate records.
- Assisted clients with tracking packages and resolving delivery issues.
- Coordinated with drivers and logistics staff to ensure timely operations.
F.I.S Courier
Customer Service Coordinator
11.2020 - 01.2025
Job overview
- Coordinated daily customer service operations to ensure timely responses and issue resolution.
- Managed shipment tracking, claims, and delivery arrangements for key clients.
- Monitored service performance and provided feedback to improve customer experience.
Plaisio
Appliance Sales Consultant – B2C & B2B
10.2019 - 11.2020
Job overview
- Advised retail and corporate clients on appliances based on their needs.
- Achieved and exceeded monthly sales targets through consultative selling and cross-selling.
- Prepared offers and negotiated terms to secure long-term partnerships.
UPS
Customs Clearance Agent
07.2019 - 09.2019
Job overview
- Prepared and processed customs documentation for import and export shipments.
- Ensured compliance with national and international customs regulations.
- Coordinated with clients, customs authorities, and logistics teams to expedite shipments.
Passage Media
Client Relations & Digital Marketing Specialist (Hospitality Industry)
11.2018 - 03.2019
Job overview
- Managed client relationships and developed digital marketing campaigns across social media, email, and web.
- Monitored campaign performance using analytics tools to optimize strategies.
- Handled online reputation management and guest feedback across multiple channels.
Ioannis Moschopoulos Courier Services
Export Operations & Client Support Agent – B2B Courier Services
07.2014 - 11.2018
Job overview
- Managed export operations for B2B clients, ensuring timely and accurate shipment processing.
- Coordinated with logistics, warehouse, and courier teams to optimize delivery schedules.
- Maintained strong client relationships through proactive communication and issue resolution.
E. & K. Stergiou & Co.
Front Line Customer Service & Cashier
01.2014 - 07.2014
Job overview
- Provided product information and personalized recommendations to customers.
- Operated cash register and maintained accurate cash handling.
Mothercare Greece
Seasonal Sales Associate
10.2013 - 01.2014
Job overview
- Assisted customers in selecting products, providing expert advice on baby and children's items.
- Maintained product displays and ensured stock levels during peak season.
Education
IEK AKMI
Special Education And Teaching
10.2011 - 06.2013
Skills
Supply Chain & Logistics Coordination
Certification
Learning SAP MM (Materials Management) – 2024-09
Timeline
Chef (Seasonal)
Rouga
06.2025 - 09.2025
Front Desk Assistant
EasyMail
01.2025 - 05.2025
Customer Service Coordinator
F.I.S Courier
11.2020 - 01.2025
Appliance Sales Consultant – B2C & B2B
Plaisio
10.2019 - 11.2020
Customs Clearance Agent
UPS
07.2019 - 09.2019
Client Relations & Digital Marketing Specialist (Hospitality Industry)
Passage Media
11.2018 - 03.2019
Export Operations & Client Support Agent – B2B Courier Services
Ioannis Moschopoulos Courier Services
07.2014 - 11.2018
Front Line Customer Service & Cashier
E. & K. Stergiou & Co.
01.2014 - 07.2014
Seasonal Sales Associate
Mothercare Greece
10.2013 - 01.2014
IEK AKMI
Special Education And Teaching
10.2011 - 06.2013
Languages
English (Fluent)
German (Intermediate)
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