Dionysios Fragkos
Waiter
Athens
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Head Waiter
TGI Fridays
03.2024 - 05.2025
- Trained staff members .
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Senior Waiter
Anefani
12.2021 - 08.2024
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
Bartender
Couleur Locale
03.2022 - 05.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Restaurant Waiter
Cookoovaya
01.2020 - 05.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Barista
Starbucks
10.2019 - 05.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
Education
No Degree - Training For Food - Course For Safety
HACCP
Athens 04.2001 -
Bachelor of Science - International Tourism And Hospitality Management
The American College of Greece
Athens 04.2001 -
Bachelor of Science - Informatics And Telecommunications
National And Kapodistrian University
Athens 04.2001 -
No Degree - Level 1 in Wines Certification
WSET
Athens 04.2001 -
Timeline
Head Waiter
TGI Fridays
03.2024 - 05.2025
Bartender
Couleur Locale
03.2022 - 05.2024
Senior Waiter
Anefani
12.2021 - 08.2024
Restaurant Waiter
Cookoovaya
01.2020 - 05.2022
Barista
Starbucks
10.2019 - 05.2021
No Degree - Training For Food - Course For Safety
HACCP
04.2001 -
Bachelor of Science - International Tourism And Hospitality Management
The American College of Greece
04.2001 -
Bachelor of Science - Informatics And Telecommunications
National And Kapodistrian University
04.2001 -
No Degree - Level 1 in Wines Certification
WSET
04.2001 -
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