Domagoj Čupić
OKRUG GORNJI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer experiences.
Overview
8
8
years of professional experience
Work History
Server
Rarita Restorant
03.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Event Coordinator
ESN Dubrovnik
12.2022 - 01.2024
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed administrative logistics of events planning, event booking, and event promotions.
Head Waiter
Beach Bar Labadusa
04.2022 - 11.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Travel Agency Manager
ABEONA CHARTER
04.2021 - 02.2023
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
Sales Associate
Online Croatia
04.2019 - 03.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
President Volunteer
Animal Aid Dalmatia
04.2016 - 02.2019
- Enhanced volunteer retention rates by creating a welcoming and supportive environment for all participants.
- Recognized individual achievements within our team through regular acknowledgment activities aimed at celebrating outstanding contributions made by dedicated individuals.
- Strengthened community bonds by organizing and leading volunteer initiatives.
- Managed budgets effectively while maintaining high-quality programming for all participants involved in the organization''s initiatives.
Education
Bachelor of Arts - Historic Preservation And Conservation
University of Dubrovnik
Dubrovnik, Croatia06.2023
Skills
- Organizational Development
- Crisis Management
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- Supply Restocking
Languages
Croatian
Native language
English
Proficient
C2
Timeline
Server
Rarita Restorant
03.2023 - 01.2024
Event Coordinator
ESN Dubrovnik
12.2022 - 01.2024
Head Waiter
Beach Bar Labadusa
04.2022 - 11.2023
Travel Agency Manager
ABEONA CHARTER
04.2021 - 02.2023
Sales Associate
Online Croatia
04.2019 - 03.2021
President Volunteer
Animal Aid Dalmatia
04.2016 - 02.2019
Bachelor of Arts - Historic Preservation And Conservation
University of Dubrovnik
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