Dorothea Katsouli
Customer Support Specialist
Thessaloniki
Summary
Customer service specialist with extensive experience in managing complex inquiries, complaints, and case management across diverse industries. Skilled in problem-solving and communication, consistently delivering high-quality support while building trust with customers. Exceptional ability to work under pressure, ensuring customer satisfaction and loyalty. Dedicated to continuous improvement and excellence in service delivery.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Customer support representative
Vicko
2024 - 08.2025
- Handling and resolving customer inquiries and complaints
- Ensuring a high level of customer satisfaction.
- Documented customer service best practices and procedures to ensure compliance and accuracy
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Customer Support Specialist
GcpMed
2023 - 2024
- Handling and processing customer orders
- Verifying customer data
- Handling and resolve customer inquiries
Customer Service Representative
Majorel
03.2023 - 05.2023
- Deliver high quality and personalized support to customers in Accommodation and Travel sector
- Contact internal accounting processes and administrative support
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
TaskUs
2022 - 2022
- Handling and resolving customer complaints
- Deliver high quality and personalized support to customers in Fin tech sector
- Contact internal accounting processes and administrative support
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Content Moderator
TaskUs
2021 - 2022
- Information monitoring in the trust and safety industry for harm prevention
- Policy understanding to ensure the implementation of community guidelines
- Develop effective relationships with peers and superiors
Customer Service Representative
TaskUs
2020 - 2021
- Handling and resolving customer complaints
- Deliver high quality and personalized support to customers in Tech and Food and Beverage sector
- Contact internal accounting processes and administrative support
Executive Assistant and Administrative Support
Sector Security
2015 - 2018
- Logistic procurement
- Case management and enclosed cooperation with the authorities for further support
- Managing day to day operations at the office
- Provide excellent customer care support
- Provide essential communication to potential clients
- Evaluate suppliance products and services
- Managing inventories and maintaining purchase and pricing records
Executive Assistant and Administrative Support
Sector Security
2010 - 2011
- Logistic procurement
- Case management and enclosed cooperation with the authorities for further support
- Managing day to day operations at the office
- Provide excellent customer care support
- Provide essential communication to potential clients
- Create general workflow for operations
Education
Master of Arts - History, Anthropology and Civilization in Eastern and Northeastern Europe
University of Macedonia
Thessaloniki, Greece03.2023
Bachelor of Arts - Social Anthropology and History
University of The Aegean
Mytilene, Greece12.2016
Skills
Teamwork
Critical thinking and problem solving
Ability to Work Under Pressure
Communication Skills
Ability to Work in a Team
Determination and Persistence
undefinedInternships
Feb 2015 — Jun 2015
Library Assistant at Central Public Library of Mytilene
- Management and operation of the Library
Timeline
Customer Service Representative
Majorel
03.2023 - 05.2023
Customer support representative
Vicko
2024 - 08.2025
Customer Support Specialist
GcpMed
2023 - 2024
Customer Service Representative
TaskUs
2022 - 2022
Content Moderator
TaskUs
2021 - 2022
Customer Service Representative
TaskUs
2020 - 2021
Executive Assistant and Administrative Support
Sector Security
2015 - 2018
Executive Assistant and Administrative Support
Sector Security
2010 - 2011
Master of Arts - History, Anthropology and Civilization in Eastern and Northeastern Europe
University of Macedonia
Bachelor of Arts - Social Anthropology and History
University of The Aegean
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