Dunya Atalay
Groningen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Ziggo
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between company and its customers.
- Researched and identified solutions to technical problems.
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Assistant
Viraal Agency
03.2022 - 12.2023
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed and reported social media and online marketing campaign results.
- Designed and implemented social media strategies to align with business goals.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in team environment.
Event Management Assistant
Bruut
04.2020 - 12.2023
- Oversaw event registration process by collecting and tracking attendee information.
- Reviewed event bills to confirm accuracy and approve payment.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Developed post-event reports to determine effectiveness of each event.
- Utilized social media to promote events and increase attendance.
Manager
Princess
04.2019 - 10.2020
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Bachelor - Business And Management
University Groningen
Groningen2023
Skills
- Teamwork and Collaboration
- Scheduling
- Report Writing
- Client Relations
- Fluent in English
- Attention to Detail
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Dutch
Native language
English
Advanced
C1
Timeline
Customer Support Specialist
Ziggo
12.2022 - Current
Assistant
Viraal Agency
03.2022 - 12.2023
Event Management Assistant
Bruut
04.2020 - 12.2023
Manager
Princess
04.2019 - 10.2020
Bachelor - Business And Management
University Groningen
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