VASILIKI LAMPRAKI

-Trained staff members on use of POS system.

- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

- Supervised server staff and simultaneously served personal section of tables.

- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.

- Worked well in a team setting, providing support and guidance.

- Worked flexible hours across night, weekend, and holiday shifts.

- Communicated with customers to promptly resolve complaints and address inquiries.

- Delivered excellent customer service to support company reputation and patron satisfaction.

- Greeted guests with friendly and professional acknowledgment to build rapport.

- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.

- Floor cleaning and housekeeping managment

-Responsibilities include various aspects of supervision, such as coordination
ordering, customer service via buffet as well as ala ́carte
Directory. In addition, the role included aggregating orders through
PDA and frequent organization of warehouse logistics

- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

- Managed food resources, memorized orders, and coordinated customer service.

- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

- Stayed up-to-date on menu changes to help customers make food choices.

- Fast kind of work

- Computer mode for ordering

- Knowledge of H.A.C.C.P.

- Serving large volumes of costumers

- Order coordination via PDA system in high-speed conditions
and pressure. The role required a focus on both order taking processes as well as the general experience of the patrons in the area as it is. Business with a specific philosophy in the gastronomic part. Moreover It also had a beverage and organic beverage manufacturing facility for use
Cocktail.

- Service and harvest orders as well as use PDA. Yet
Coordination of posts through colleagues and assignment of their responsibilities

- Maintained clean and organized bar area.

- Served alcoholic and non-alcoholic beverages in bar environment.

- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.

- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.

- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.

- Printed dining checks with total due, collected payment and offered receipts to complete transactions.

- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.

- Increased restaurant revenue by upselling menu items and promoting daily specials.

- Order aggregation and high tidying up and resolution responsibilities
service issues and colleague team coordination

- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.

- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.

- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.

- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.

- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

- Order aggregation and prompt service. Approach patrons
products of specific geographical origin. Extra long hours
Service in conditions of pressure and high volume of work

- Customer service in a coastal area as well as support in an environment
Restaurant. Receiving orders through a PDA system

- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.

- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

- Folded napkins and prepared silverware sets to provide adequate supply for host station.

- Service in a food environment as well as weekly training in
part of customer service through our responsible managers and allocation
warehouse logistics