Ece Mirkelam
Market Operations Associate
Athens
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Market Operations Associate
Blueground
11.2021 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Tutor Success Manager
Preply
09.2021 - 11.2021
Tutor Success Associate
Preply
07.2021 - 09.2021
Sales Associate
Blueground Co.
08.2019 - 07.2021
- Responding to incoming reservation inquiries and requests (phone, e-mail and social tools) generated from all channels.
- Analyzing client needs to identify potential alternatives or negotiate prices to optimize sales.
- Arranging viewings of Blueground properties for potential clients according to their requests.
- Conducting check-in and introducing guests to the home, presenting Blueground offering services and the location.
- Managing sales contracts and relevant documentation.
- Maintaining long-lasting relationships with retail clients while ensuring excellent customer experience for the guests.
- Conducting the extension process with the clients.
- Tracking active KPI's on a daily basis.
- Managing and tracking keys of the properties.
Animal Keeper
12.2018 - 12.2018
- Was responsible for cleaning the barns and feeding and taking care of rescued animals; sheep, dogs, chickens, wild pigs and Guinea pigs.
Au pair
Workaway
11.2018 - 12.2018
- Was responsible for teaching English to whole family and taking care of a 9 year old child.
Expense Specialist
McKinsey & Company
04.2016 - 07.2018
- Was responsible for managing the expenses of both Istanbul and Ankara branches.
- Was responsible to personally oversee the expense accounts of all consultants.
- Presented reports on company accounting policies and expense behavior.
- Created the standards and practices for the new position.
Junior Event Manager
Proximity Istanbul
09.2014 - 02.2016
- Created and executed event planning for major clients such as ExxonMobil, HP, and VMWare.
- Negotiated contracts with third party clients on behalf of major clients.
- Designed and administered ExxonMobil's exhibit at the Istanbul 2014 Energy Fair.
- Constructed an expo for 250 HP internal dealers.
- Created advertisements and decorations for seasonal marketing campaigns for Starbucks stores.
Intern
BLAH Filmmaking Co.
05.2014 - 08.2014
Education
BA - Public Relations
Bahcesehir University
09.2010 - 06.2014
Erasmus Program - undefined
University of Bremen
03.2013 - 09.2013
Skills
Proficient in Microsoft Office
Operational efficiency management
Team support
Operational reporting
Operational efficiency
Verbal and written communication
Workload prioritization
Personal Information
Date of Birth: 01/01/91
Other Experiences
- Au pair, Workaway, Valencia, Spain, 11/01/18, 01/01/19, Was responsible for teaching English to whole family and taking care of a 9 year old child.
- Animal Keeper, Berlin, Germany, 01/01/19, 12/22/18, Was responsible for cleaning the barns and feeding and taking care of rescued animals; sheep, dogs, chickens, wild pigs and Guinea pigs.
Timeline
Market Operations Associate
Blueground
11.2021 - Current
Tutor Success Manager
Preply
09.2021 - 11.2021
Tutor Success Associate
Preply
07.2021 - 09.2021
Sales Associate
Blueground Co.
08.2019 - 07.2021
Animal Keeper
12.2018 - 12.2018
Au pair
Workaway
11.2018 - 12.2018
Expense Specialist
McKinsey & Company
04.2016 - 07.2018
Junior Event Manager
Proximity Istanbul
09.2014 - 02.2016
Intern
BLAH Filmmaking Co.
05.2014 - 08.2014
Erasmus Program - undefined
University of Bremen
03.2013 - 09.2013
BA - Public Relations
Bahcesehir University
09.2010 - 06.2014