Ecem Kandemir

• Handled inbound and outbound sales calls, identifying customer needs to offer suitable products and close deals.

Supported marketing team in planning ad campaigns, creating content, and executing promotional strategies.

• Conducted outreach campaigns to potential clients successfully increasing brand awareness and lead generation.
• Provided exceptional customer service while driving upselling and cross selling opportunities.

• Consulted with clients to evaluate skin types and body goals. Successfully recommending and selling personalized aesthetic packages.
• Performed advanced skincare treatments facial therapies and laser hair removal procedures adhering to high safety and quality standards.
• Operated specialized body slimming and contouring equipment to help clients achieve their body.
• Maintained strong client relationships to boost retention repeat visits and product package sales.
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• Handled high volume inbound customer calls for Turkcell providing accurate solitions to technical billing and service inquiries.
• Maintained exeptional customer satisfaction scores by delivering professional emphatic and efficient support.

• Resolving complex network internet and digital tv infrastructure issues over the phone.
• Diagnosed hardware and line faults systematically to deliver quick and efficient troubleshooting solutions.
• Maintained high customer retention and satisfaction rates through strong problem solving and patient communication.
• Guided non technical users step by step through remote configuratioon router setup and service restoration processes.