Edite Aandrejeva
Receptionist
Heraklion
Summary
Warm, service-minded and organized professional with more than 10 years of experience in customer service, reception duties, spa environment, and guest relations. Former clinic owner and team leader with strong communication skills and a natural ability to make guests feel welcome and well taken care of. Experienced in handling bookings, scheduling, phone and email communication, problem solving, and ensuring smooth daily operations. Currently learning Greek and seeking a position as Hotel Receptionist / Guest Relations in Crete.
Overview
12
12
years of professional experience
Work History
Reception / Spa Team Leader
La Concordia,
01.2024 - 10.2025
- Welcomed and assisted clients at the reception
- Handled phone and online bookings, confirmations, guest requests
- Trained and supervised therapists
- Coordinated daily schedule and treatment flow
- Assisted with guest concerns and ensured satisfaction
- Performed reception duties and check-ins for spa services
CEO
A Beauty Care
02.2015 - 12.2023
- Developed and implemented strategic initiatives that enhanced brand visibility and market share across multiple channels.
- Managed all reception tasks: bookings, daily schedule, payments, email & phone
- Handled customer service, follow-up and retention
- Maintained a professional & welcoming environment
- Supervised staff, created work plans, managed stock & suppliers
- Developed guest experience and loyalty programs
- Built a client base of 4000+ guests
Spa Reception & Treatment Assistant
Nimat Spa
03.2014 - 09.2014
- Greeted spa guests and handled check-in / check-out
- Assisted with booking coordination and scheduling
- Prepared treatment rooms and supported therapists
- Provided product recommendations and service guidance
- take payments
Education
Proffesional Qualification - Sales & Marketing Diploma
BVK
Riga 04.2001 -
Bachelor of Science - Social Psychology
Psycology Academy
Riga , Latvia 04.2001 -
Skills
Reception / Front desk
Guest service & communication
Booking & phone/email handling
Check-in / check-out flow
Coordination & scheduling
Spa & wellness knowledge
Upselling & product knowledge
Analytics & reporting
Multilingual communication
Calm, professional & proactive
Team supervision
Schedule management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
German
Beginner (A1)
Russian
Bilingual or Proficient (C2)
Latvian
Bilingual or Proficient (C2)
Danish
Bilingual or Proficient (C2)
Software
Online booking platforms
MS Office
POS / payment systems
Google Workspace / Gmai
Power Point
Timeline
Reception / Spa Team Leader
La Concordia,
01.2024 - 10.2025
CEO
A Beauty Care
02.2015 - 12.2023
Spa Reception & Treatment Assistant
Nimat Spa
03.2014 - 09.2014
Proffesional Qualification - Sales & Marketing Diploma
BVK
04.2001 -
Bachelor of Science - Social Psychology
Psycology Academy
04.2001 -