Microsoft Office Package
Eduardo Caturano
Customer Service Advisor
Aegina
Summary
HI,
I'm Eduardo, I'm 25 years old and I was born in Naples, Italy
I have worked for many years in technical support here in Greece.
I know the basics of advanced IT, I know the programming and use of various computer applications including Microsoft Office and more.
I'm stubborn but I like working in a group and being part of a collective, I always want to learn new things and I don't stop at the first obstacles.
I hope you enjoy this little summary of me.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance Hellas
04.2022 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
ITIS Galileo Ferraria
Naples 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Programming skills
Knowledge of Microsoft Office Suite
Computer Skills
Call center experience
Problem resolution
Technical support
Software
Programming Software
Computer Skills
Timeline
Customer Service Representative
Teleperformance Hellas
04.2022 - 12.2024
High School Diploma -
ITIS Galileo Ferraria
04.2001 -
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