Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
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Effrosini Soulioti

Athens

Summary

Results-driven QA Engineer with 3.5 years of experience in quality assurance, leveraging a strong background in management from previous roles. Skilled in test planning, execution, and process optimization, while also leading cross-functional teams in agile environments.

Currently pursuing the HR Proficiency Advanced Training Program (Workearly) and learning French to broaden career opportunities in Belgium. Known for strong soft skills, adaptability, and fast learning ability, balancing technical knowledge with effective communication, leadership, and problem-solving.

Overview

19
19
years of professional experience

Work History

Psychotherapist

Freelancer
03.2020 - Current
  • Introduced meditation, guided imagery, breathing techniques to clients.
  • Utilized meditation and visualization to support clients in meeting therapeutic goals.
  • Provided crisis support and emergency care for clients.
  • Provided clients with recommendations to community resources.
  • Offered specific advice to help clients work through educational or occupational issues.
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
  • Implemented variety of counseling methods to achieve therapy goals.
  • Referred clients to other specialists, institutions or support services as necessary.
  • Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
  • Counseling based on the client, using holistic methods and tools.

Co-owner/ Business & Human Resources Manager

Serafino School
09.2006 - Current
  • Established foundational processes for business operations.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Scheduled employees for shifts, taking into account employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Used technologically relevant digital systems to manage payroll and benefits programs.

Senior Quality Assurance Specialist

Intralot
03.2022 - 07.2025
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Kept scripts and test cases updated with current requirements.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Incorporated delivery requirements into planning of testing schedules.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Learned and adapted quickly to new technology and software applications.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.

Education

Bachelor of Arts - Sociology

Panteion University of Social And Political Science
Athens, Greece

Bachelor of Science - Information Technology

The American College of Greece
Athens, Greece

Master of Science - Counseling And Psychotherapy

College For Humanistic Sciences - ICPS
Athens, Greece
06.2021

Skills

  • Problem-solving skills
  • Decision-Making
  • Analytical Thinking
  • Software Development Lifecycle
  • Relationship Building
  • Personnel Management
  • Public Speaking
  • Consulting
  • Functional Testing
  • Risk Management
  • Quality Assurance
  • Team Collaboration
  • Detail Oriented
  • Team Leadership

Interests

  • Continuous Learning: Passionate about expanding my knowledge in management, cybersecurity, regularly engaging in online courses and industry research
  • Knitting: Enjoy the creativity and focus required in knitting, which enhances my attention to detail
  • TV Series Enthusiast: Appreciate well-crafted narratives and the cultural insights gained from diverse genres
  • Dancing: Love the energy and discipline involved in dancing, which also helps in maintaining a balanced lifestyle
  • Spiritual Growth: Committed to personal development and mindfulness practices that enhance mental clarity resilience, and cultivate my life philosophy
  • Sports: Actively participate in sports, fostering teamwork, perseverance, and a strong work ethic
  • Volunteering and Community Service: Dedicated to giving back to the community, regularly participating in volunteer activities that support social causes and community development

Languages

Greek
English
French

Timeline

Senior Quality Assurance Specialist

Intralot
03.2022 - 07.2025

Psychotherapist

Freelancer
03.2020 - Current

Co-owner/ Business & Human Resources Manager

Serafino School
09.2006 - Current

Bachelor of Arts - Sociology

Panteion University of Social And Political Science

Bachelor of Science - Information Technology

The American College of Greece

Master of Science - Counseling And Psychotherapy

College For Humanistic Sciences - ICPS

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Effrosini Soulioti