Efstathia Gropali
IT Business Analyst
Thessaloniki
Summary
As a Business Analyst, I specialize in identifying business needs, analyzing processes, and delivering actionable solutions that drive operational efficiency and growth. My focus is on leveraging data-driven insights to guide strategic decisions, improve business processes, and enhance overall performance. With a strong background in requirements gathering, stakeholder management, and project delivery, I excel in collaborating with cross-functional teams to solve complex business problems. I am passionate about using my skills to help organizations navigate challenges and develop practical solutions that align with their goals. My strengths lie in understanding business objectives and creating strategies that promote sustainability, growth, and regulatory compliance.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
IT business analyst
XM
Thessaloniki, Greece
05.2024 - 10.2024
- Conducted detailed business analysis of operational processes to identify inefficiencies, risks, and opportunities for improvement.
- Collaborated with stakeholders to define business requirements, developing actionable solutions to enhance operational workflows and system performance.
- Coordinated the implementation of new tools and systems, ensuring smooth integration with existing processes.
- Led process improvement initiatives, resulting in enhanced operational efficiency, reduced costs, and improved communication across departments.
- Monitored project progress through planning, monitoring, and variance analysis, ensuring that milestones were met and solutions delivered on time.
- Skills: Business Process Optimization, Operations Management, Requirements Gathering, Stakeholder Management, Data Analysis, Process Improvement, Reporting, Budgeting & Forecasting, Operational Efficiency
IT Business Analyst
Netcompany - Intrasoft
Thessaloniki
12.2022 - 05.2024
- Company Overview: Project: European Patent Office
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
- Budgeting and forecasting.
- Planning and monitoring.
- Variance analysis.
- Reporting.
- Defining business requirements and reporting them back to stakeholders.
- Project: European Patent Office
IT Business Analyst
European Dynamics
Thessaloniki
02.2022 - 12.2022
- Company Overview: Project: Intellectual Property Department of the Government of the Hong Kong Special Administrative Region (Trademarks), MIS (Madrid Integration System between HK-WIPO)
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
- Budgeting and forecasting.
- Planning and monitoring.
- Variance analysis.
- Pricing.
- Reporting.
- Defining business requirements and reporting them back to stakeholders.
- Project: Intellectual Property Department of the Government of the Hong Kong Special Administrative Region (Trademarks), MIS (Madrid Integration System between HK-WIPO)
IT Business Analyst
Exelixis Software
Thessaloniki, Greece
02.2020 - 12.2021
- Gathered, analyzed, and documented business requirements for the development and customization of CRM systems (e.g., Salesforce, Microsoft Dynamics, HubSpot). Collaborated with cross-functional stakeholders (Sales, Marketing, Customer Support) to identify operational needs and translate them into actionable solutions.
- Converted business requirements into functional specifications and technical deliverables for development teams. Designed and implemented CRM workflows, automation rules, dashboards, and reporting tools to support business processes.
- Conducted User Acceptance Testing (UAT) and ensured the quality and alignment of CRM features with business goals prior to go-live.
- Delivered end-user training and created documentation to support system adoption across departments.
- Monitored CRM usage and performance metrics (KPIs) to recommend ongoing improvements and ensure ROI.
- Acted as a liaison between business units and technical teams to ensure seamless communication and project alignment.
Secretarial Support
Katsare Zacharoula, Cardiology- Bartzis Leonidas, Gastroenterology
Thessaloniki
11.2019 - 01.2020
- Screening and sorting mail, documents, and telephone calls
- Scheduling patient appointments and arranging referrals
- Billing patients and third-party payers
- Transcribing dictation
- Preparing medical reports, patient histories, operative notes, manuscripts and correspondence
- Maintaining office files and patient records
- Controlling accounts receivables
Intern
Intrasoft International
10.2019 - 10.2019
- Company Overview: Product: Social Security System of Bahrain - Bahrain's Social Insurance Organisation (SIO)
- Full stack Java Developer in the product of Social Security using Java EE 7 framework in combination with many different technologies such as IntelliJ IDEA, Maven, Oracle DB, Oracle Weblogic Application Server, Hibernate JPA
- Product: Social Security System of Bahrain - Bahrain's Social Insurance Organisation (SIO)
Secretarial Support
Chatzopoulos Dimitrios, Gastroenterology- Tzitiridou Maria, Pediatric Medicine
Thessaloniki
08.2016 - 09.2017
- Screening and sorting mail, documents, and telephone calls
- Scheduling patient appointments and arranging referrals
- Billing patients and third-party payers
- Transcribing dictation
- Preparing medical reports, patient histories, operative notes, manuscripts and correspondence
- Maintaining office files and patient records
- Controlling accounts receivables
Education
High School -
High School of KriaVrisi
09.2004 - 06.2007
Lyceum - undefined
Lyceum of Skydra
09.2007 - 06.2010
BSc - Applied Informatics
University Of Macedonia
09.2014 - 04.2020
MSc - Bioinformatics & Computational Neuroscience
Ionian University
09.2022 - 07.2025
Skills
Business Process Improvement
undefinedExtra-Curricular Activities
Innovation and development at Ioannis Vellidis Conference Center Digital Analytics Meetup at OK!THESS Women Tech Makers #Building a new Horizon at TIF HELEXPO LEGO Mindstorms EV3, Educational Robotics (Level 2), Idrogios Education
Languages
Greek
Native
English
Advanced (C1)
Polish
Beginner
Timeline
IT business analyst
XM
05.2024 - 10.2024
IT Business Analyst
Netcompany - Intrasoft
12.2022 - 05.2024
MSc - Bioinformatics & Computational Neuroscience
Ionian University
09.2022 - 07.2025
IT Business Analyst
European Dynamics
02.2022 - 12.2022
IT Business Analyst
Exelixis Software
02.2020 - 12.2021
Secretarial Support
Katsare Zacharoula, Cardiology- Bartzis Leonidas, Gastroenterology
11.2019 - 01.2020
Intern
Intrasoft International
10.2019 - 10.2019
Secretarial Support
Chatzopoulos Dimitrios, Gastroenterology- Tzitiridou Maria, Pediatric Medicine
08.2016 - 09.2017
BSc - Applied Informatics
University Of Macedonia
09.2014 - 04.2020
Lyceum - undefined
Lyceum of Skydra
09.2007 - 06.2010
High School -
High School of KriaVrisi
09.2004 - 06.2007
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