Efstathia Ioanna Laskari
Director Of Sales
Athens
Summary
Results-driven professional with extensive experience in sales, management, and client relations. Possessing a strong analytical mindset and a passion for innovative problem-solving, excels in developing and executing strategies that drive revenue growth and enhance brand visibility in competitive markets. Proven track record of building and nurturing relationships with high-net-worth clients, ensuring exceptional customer satisfaction. Demonstrates strong leadership capabilities through effective mentorship and team management. Equipped with a solid foundation in digital marketing and economics, committed to delivering high-quality service in every endeavor.
Overview
12
12
years of professional experience
24
24
years of post-secondary education
2
2
Languages
Work History
Director of Sales
Luxury Intenational Ltd
01.2023 - Current
- Lead the sales strategy and development of new business opportunities in the short-term luxury property rental market
- Develop and implement sales strategies to increase bookings and maximize revenue, with a focus on enhancing brand visibility in the high-end market
- Build and manage relationships with high-net-worth clients, property owners, and business partners, ensuring customer satisfaction and loyalty
- Collaborate with marketing and operations teams to optimize the company’s online presence and promotional strategies
- Manage and mentor a sales team, providing guidance and training to achieve sales targets and improve team performance
- Utilized consumer trends to shape sales approaches.
- Analyze market trends and competitor activities to adjust sales strategies and increase the company’s market share
- Achieved significant revenue growth and market share expansion through effective sales strategies and promotions
- Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
Restaurant Manager and Event Planner
Tikla cuzina & wine bar
07.2020 - 11.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Coordinated schedules and timelines for events.
- Performed face-to-face meetings to finalize contract for services and event details.
Credit Controller / Accounting Associate
Elite City Resort Hotel
05.2013 - 04.2020
- Registered and documented all available information relative to receipt or storage to the central computer database of the company
- Responsible for all external activities related to Banks or Public Services
- Assisted in book keeping activities, working purchase ledgers and running calculations to ensure that records and payments are correct
- Responsible for invoices registration
- Maintain telephone and personal contact with attorneys, staff and vendors on receivable matters as directed by manager
- Assisted in financial management and analysis
- Organize and maintain retention files for required period of time
- Receive and count stock items, and record data
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Monthly communication with customers about the agreement of the rest of our account, making deals about the payment and inform manager about the exact payday
- Responsible for suppliers' payment and account agreements
- Assisted in maintaining a healthy cash flow by promptly identifying and addressing potential credit risks.
- Responsible for the development and maintenance of the company's HACCP procedures mainly for ISO 22000
- Responsible for the menu catalogs of the hotel, getting in touch with the chef and the graphic designer, check the prices depending on the cost of the plates, translate in English the menu and do the last check before the printing
Front office agent
Elite City Resort Hotel
02.2013 - 05.2013
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Completed daily logs for management review.
Education
Seminar
National And Kapodistrian University of Athens
Greece 04.2001 - 09.2019
B.Sc. - Economics
University of Patras
01.2009 - 01.2015
High School Graduation Certificate - undefined
1st Lyceum of Kalamata
Kalamata, GreeceSkills
Sales team motivation
Deal closing
Channel development
Customer relationship management
Sales pipeline management
Problem-solving
Time management
Excellent communication
Goal setting and achievement
B to B sales
Data management
CRM software
Personal Information
- Date of Birth: 03/08/91
- Nationality: Greek
- Marital Status: Single
Otherskills - Computerskills
- Online channels (Airbnb, Booking, Expedia)
- Rentals United
- Rentability
- Business Plus and Extra Logistics by Epsilon Software
- Epikouros administration by Sysco SA
- Office
Timeline
Director of Sales
Luxury Intenational Ltd
01.2023 - Current
Restaurant Manager and Event Planner
Tikla cuzina & wine bar
07.2020 - 11.2022
Credit Controller / Accounting Associate
Elite City Resort Hotel
05.2013 - 04.2020
Front office agent
Elite City Resort Hotel
02.2013 - 05.2013
B.Sc. - Economics
University of Patras
01.2009 - 01.2015
Seminar
National And Kapodistrian University of Athens
04.2001 - 09.2019
High School Graduation Certificate - undefined
1st Lyceum of Kalamata
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