Efstratia Chouri
Rental Services Associate
Mytilene
Summary
Reliable and adaptable professional with experience across customer service, logistics, teaching, and data management. Skilled in resolving customer concerns, investigating issues, and ensuring accurate documentation. Proficient in English and conversational in Arabic, with strong intercultural communication abilities. Experienced in working with technical systems including Salesforce, Wheelsys, and Microsoft Office. Recognized for problem-solving, attention to detail, and the ability to remain effective in fast-paced and high-pressure environments.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Rental Services Associate
Auto Union
08.2025 - Current
- Assisted clients with vehicle rentals, ensuring compliance with policies.
- Handled disputes, investigated issues, and processed transactions.
- Maintained accurate records and contracts using Wheelsys system.
Rental Services Associate
Hertz Car Rental
05.2025 - 07.2025
- Verified rental agreements, insurance, and payment details with accuracy.
- Provided tailored vehicle recommendations to meet client needs.
- Maintained strong attention to detail in contract and fleet documentation.
Courier Center Associate (Parcels/Warehouse)
Elta Courier
12.2024 - 04.2025
- Processed and tracked parcels with accuracy.
- Investigated delays and missing shipments.
- Maintained logs and improved warehouse efficiency.
Interpreter (Greek–Arabic)
Iliaktida AMKE (Non-profit Organization)
11.2024 - 11.2024
- Facilitated communication between Arabic-speaking immigrants and local staff.
- Translated accurately in sensitive situations.
Volunteer Teacher (Greek for Immigrant Students)
Metadrasi
10.2024 - 11.2024
- Taught Greek language basics to immigrants.
- Demonstrated patience, cultural sensitivity, and communication skills.
Customer Service Representative
E-food
12.2023 - 05.2024
- Managed high-volume inquiries and resolved delivery issues.
- Investigated customer complaints, ensuring satisfaction.
- Documented cases accurately in CRM systems.
Language Teacher (English & Greek)
Eurognosi (Tutoring School)
09.2022 - 06.2023
- Taught Greek and English to students.
- Adapted teaching methods to student needs.
- Maintained student records and assessments.
Promoter
SPC (Advertising Services)
07.2022 - 08.2022
- Promoted consumer products directly in supermarkets.
- Engaged customers with persuasive communication.
Telemarketing Associate
DKG (Telephone-Media Services)
04.2022 - 06.2022
- Promoted services via outbound calls and met sales targets.
- Followed compliance and documentation standards.
Bakery Server
Venetis (Bakery)
05.2022 - 05.2022
- Provided customer service in a fast-paced environment.
- Handled transactions and assisted with daily operations.
Chief of Population Census of South Attica
Hellenic Statistical Authority
08.2021 - 01.2022
- Supervised field operations for the population census in South Attica, ensuring data accuracy and compliance with national standards.
- Conducted quality control checks on collected data to guarantee reliability.
Education
No Degree - Language Studies (Greek & Latin Philology)
National And Kapodistrian University of Athens
Athens09-2026
High School Diploma -
4th High School of Alimos
Athens06-2019
Skills
- Teaching & Training
- Intercultural Communication & Multilingual Support
- Data Entry & Documentation
- Customer Service & Issue Resolution
- Conflict Resolution & Complaint Handling
- Computer skills ( MS Office, Salesforce, Wheelsys )
Timeline
Rental Services Associate
Auto Union
08.2025 - Current
Rental Services Associate
Hertz Car Rental
05.2025 - 07.2025
Courier Center Associate (Parcels/Warehouse)
Elta Courier
12.2024 - 04.2025
Interpreter (Greek–Arabic)
Iliaktida AMKE (Non-profit Organization)
11.2024 - 11.2024
Volunteer Teacher (Greek for Immigrant Students)
Metadrasi
10.2024 - 11.2024
Customer Service Representative
E-food
12.2023 - 05.2024
Language Teacher (English & Greek)
Eurognosi (Tutoring School)
09.2022 - 06.2023
Promoter
SPC (Advertising Services)
07.2022 - 08.2022
Bakery Server
Venetis (Bakery)
05.2022 - 05.2022
Telemarketing Associate
DKG (Telephone-Media Services)
04.2022 - 06.2022
Chief of Population Census of South Attica
Hellenic Statistical Authority
08.2021 - 01.2022
No Degree - Language Studies (Greek & Latin Philology)
National And Kapodistrian University of Athens
High School Diploma -
4th High School of Alimos