Committed and personable professional with experience in providing administrative support and ensuring proper lines of communication across departments in a fast-paced environment. Analytical and meticulous, skilled in prioritizing and accurately managing a high volume of data. Highly organized with excellent proof-reading skills and professional demeanor.
· Drafting Company Policies according to Group Policies
· Good knowledge of Regulatory Framework
· Manage day-to-day departmental administration and monitor processes and workflows
· Compile a high volume of data and generate statistical reports, expense reports and projected expenses for budget allocation
· Ensure seamless cross-departmental communication and dissemination of information to key personnel, including training programmes and budget
· Compare and proof-read various contracts, identifying errors and discrepancies Manage daily correspondence and agendas and keep minutes-of-meetings
· Plan and supervise all travel arrangements including air travel and accommodation Interface with event organisers, plan participation in conferences and negotiate participation fees
· Manage databases and maintain organised filing systems
· Promptly responded to 100-120 calls daily and consulted with customers to evaluate needs and determine best options
· Cross-sold services by recommending plans and banking products that addressed individual requirements
· Analyzed complaints and issues and proposed changes
· Maintained files and confidentiality of bank records
· Answering and directing phone calls.
· Organizing and distributing messages.
· Maintaining company schedules.
· Organizing documents and files.
· Greeting business clients and guests.
· Documenting financial information.
· Maintaining and ordering office supplies.
· Scheduling meetings and conferences.