Efthymios Zacharopoylos
IT Technician & Store Manager
Athens-Pangrati
Summary
IT Technician and Store Manager with over 8 years of extensive experience in mobile device repair, technical support, and retail operations. Skilled at training and mentoring staff across multiple locations, optimizing team performance, and improving customer satisfaction.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Technical Project Manager
AMCO SA
11.2024 - Current
- Applying Agile/Waterfall methodologies to manage project life cycles, ensuring adaptability and continuous improvement.
- Contacting municipalities across Greece to ensure the E-Bike Sharing system is functioning and delivered properly.
- Leading the end-to-end management of a nationwide e-bike infrastructure project, aimed at deploying electric bicycles across in Greece.
Store Manager / IT Support Lead
IRepair Greece
05.2021 - 11.2024
- Managed operations across five retail locations overseeing 40–50 employees while providing hands-on technical support and repairs.
- Improved workflow efficiency and repair turnaround times through better organization and time management strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
IT Technician
IRepair Greece
01.2020 - 05.2021
- Expertise in diagnosing and repairing hardware issues on smartphones, tablets, laptops, and desktop computers (e.g., motherboard repairs, screen repairs, battery replacements, etc.).
- Proficient in troubleshooting and resolving operating system issues (iOS, Android, Windows, macOS).
- Device Configuration Ability: Setting up, installing, and configuring software, drivers, and networks
IT Technician
Association of National Defense Officers (ΣΕΕΘΑ)
12.2017 - 01.2020
- Computer and network maintenance.
- Auditorium hall operator where the school's classes took place
Computer Repair Technician
Dr Pc Technology Specialists
06.2017 - 12.2017
- Performed hardware and software repairs on laptops, smartphones, and other electronic devices.
- Provided in-store customer service, offering technical support, product guidance, and repair status updates.
Education
Information Technology
Apple GSX Training
Athens, Greece01-2021
Computer And Network Technician
IEK Xyni Educational Group
Athens, Greece 05.2015 - 12.2017
High School Graduate
Athens 04.2007 - 01.2013
Skills
Technical support
Software configuration
System administration
Team development
Customer service management
Seminars
- Network Security, Kostas Papadakis, 01/22/14
- Introduction to Ethical Hacking, Angel Printezis, 12/01/14
Personal Information
- Date of Birth: 28/10/1995
- Nationality: Greek
- Drivers License B
- Mandatory Greek Military Service completed.
Timeline
Technical Project Manager
AMCO SA
11.2024 - Current
Store Manager / IT Support Lead
IRepair Greece
05.2021 - 11.2024
IT Technician
IRepair Greece
01.2020 - 05.2021
IT Technician
Association of National Defense Officers (ΣΕΕΘΑ)
12.2017 - 01.2020
Computer Repair Technician
Dr Pc Technology Specialists
06.2017 - 12.2017
Computer And Network Technician
IEK Xyni Educational Group
05.2015 - 12.2017
High School Graduate
04.2007 - 01.2013
Information Technology
Apple GSX Training
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