Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Efthymis Pantzis

Efthymis Pantzis

Petroupoli

Summary

Dynamic, highly adaptable and results-driven E-commerce Manager with over a decade of experience across business operations, procurement, customer engagement, and digital transformation. Proven expertise in designing and implementing strategies, with a strong focus on team collaboration, that drive retention and revenue growth. Adept at cross-functional team leadership, data-driven decision-making, and process optimization in competitive, fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

E-commerce & Operations Manager

Petclick.gr
01.2011 - Current
  • Created and launched iPetStore.gr, driving online channel revenue and digital traffic.
  • Designed a tiered loyalty program with membership cards and point rewards, achieving a 300% increase in customer retention within one year.
  • Cultivated relationships with 20+ suppliers, securing favorable payment terms and volume discounts; this optimized stock levels and reduced storage costs by 15% within the first year.
  • Developed and implemented SOPs for administrative compliance and operational efficiency.
  • Handled 150+ daily customer inquiries and negotiated contracts with 15+ suppliers, improving response time by 35% and reducing vendor costs by 12%.
  • Directed internal teams across HR, finance, logistics, and customer service.
  • Launched 20+ omnichannel campaigns (TV, radio, social ads, email), boosting online sales by 30% and growing email subscribers by 1,200+ in 6 months.
  • Created 50+ product promotional guides, increasing social media engagement by 60% and website traffic by 25%.
  • Delivered internal IT support and resolved technical issues to ensure operational continuity.
  • Supervised and trained staff, improving operational productivity by over 40%.

Camp Leader

Summer Sports Camp
06.2017 - 08.2017
  • Led daily team-building and recreational activities for children aged 8–14.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Communicated with parents, staff and teachers regarding children or program issues, maintaining 100% safety compliance and receiving parent satisfaction ratings of 4.8/5

Mathematics Tutor

Private Courses
01.2011 - 01.2017
  • Tailored mathematics curriculum for 30+ high school students, addressing individual learning gaps and fostering a deeper understanding of complex concepts, resulting in substantial grade improvements.
  • Developed 20+ competency-based modules targeting individual knowledge gaps, enabling students to progress 50% faster through national curriculum requirements.
  • Prepared students for national university entrance exams with high success rate.

Education

Bachelor of Science - Mathematics

National And Kapodistrian University of Athens
Athens
01.2017

Skills

  • Business Operations & Strategy
  • Order fulfillment
  • Procurement, Logistics & Inventory Control
  • Financial Reporting & Budget Oversight
  • Digital Marketing & Campaign Execution
  • Warehouse operations & Product listing
  • IT Support & Technical Troubleshooting
  • Inventory & Document Management Platforms
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
  • ERP Systems (eg, Megasoft)
  • CRM Systems & Customer Databases

Certification

  • Digital Marketing & E-commerce in the Pet Shop Industry – Pet’s Today
  • Business Management & Administration Seminar
  • Teaching Methodology in Mathematics Seminar

Languages

English (Proficient)
Advanced (C1)
Greek
Bilingual or Proficient (C2)

Interests

Artificial Intelligence, E-commerce Innovation, Astronomy, Public Sector Systems, Negotiation Strategies, Business Development, Traveling, Football

Timeline

Camp Leader

Summer Sports Camp
06.2017 - 08.2017

E-commerce & Operations Manager

Petclick.gr
01.2011 - Current

Mathematics Tutor

Private Courses
01.2011 - 01.2017

Bachelor of Science - Mathematics

National And Kapodistrian University of Athens

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Efthymis Pantzis