Eftychia Labadi
Stewardees
Salamina
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Stewardess
FAM WORLD WIDE INC
Peiraeus
07.2021 - 09.2022
STEWARDESS
DIDDL ONE
SALAMINA
06.2019 - 09.2019
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Controlled entertainment for passengers through onboard video and audio systems.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Led projects and analyzed data to identify opportunities for improvement.
- Onboarded new temps by entering employee information into systems.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
ASSISTANT CHEF
KTIMA LEO
SALAMINA
09.2016 - 12.2017
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils and counters.
- Checked food inventory and ordered ingredients.
- Stored food safely and orderly in freezer and refrigerator.
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Unloaded delivery trucks, verified contents against invoice and properly stored food items.
- Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
- Implemented successful cross-marketing strategies such as food and wine pairings.
- Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
- Monitored and controlled overhead and production costs with responsibility for profit and loss.
- Disciplined and dedicated to meeting high-quality standards.
- Introduced new market items and spearheaded production of highly popular Sunday brunch.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Managed Number culinary personnel in service to Number-customer base.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Reduced food costs Number% by using seasonal ingredients, setting standards for portion size and minimizing waste.
Barista Supervisor
Just Coffe
Salamina
10.2012 - 12.2015
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created new training guidelines, and provided staff orientation and training.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Designed and adjusted work schedules to meet business demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Utilized Software to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Created new recipes, outlined steps and training staff on correct preparation.
- Introduced mentoring program and effectively managed employee mistakes to decrease overall waste Number%.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
Secretarial Support Manager
Osfp Pae OLYMPIACOS
PEIRAEUS
08.2004 - 09.2007
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Type software.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed Number employees with continuous coaching and mentoring.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Drove implementation of Type and Type software to automate office operations.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
SECRETARIAL SUPPORT
INTRACOM, THRYLOS AE
PEIRAEUS
05.2003 - 02.2004
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed Number employees with continuous coaching and mentoring.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Type software.
- Completed bi-weekly payroll for Number employees.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Adhered to social distancing protocols and wore mask or face shield.
- Handled Number calls per day to address customer inquiries and concerns.
RADIO PRODUCER
STAR FM
ATHENS
11.2000 - 06.2001
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Developed schedules for production, editing and duplication for timely delivery.
- Presented production ideas and determined creative scenarios for production and delivery.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Collaborated with network executives to define and propel organization's mission and vision.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Supervised team of Number during morning news broadcasts and delivered effective directions to keep teams focused and responsive.
- Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
- Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
- Booked guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
- Visited various locations for shoots and oversaw live field operations, typically supervising Number-person production teams.
- Supervised breaking news coverage and determined priority for stories within each broadcast.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Evaluated scripts to identify creative strategies and resource needs.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
Skills
Business travelers
Cleanliness and sanitation
Emergency care
Preflight briefings
Emergency Response
Schedule Management
Company policy adherence
Crew coordination
Guest services
Aviation regulations
Hospitality service expertise
Interpersonal communications
Verbal and written communication
Relationship Management
Food and beverage preparation
Reservations
Certification
Peiraeus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Peiraeus
10-2021
Stewardess
FAM WORLD WIDE INC
07.2021 - 09.2022
STEWARDESS
DIDDL ONE
06.2019 - 09.2019
ASSISTANT CHEF
KTIMA LEO
09.2016 - 12.2017
Barista Supervisor
Just Coffe
10.2012 - 12.2015
Secretarial Support Manager
Osfp Pae OLYMPIACOS
08.2004 - 09.2007
SECRETARIAL SUPPORT
INTRACOM, THRYLOS AE
05.2003 - 02.2004
RADIO PRODUCER
STAR FM
11.2000 - 06.2001