Egemen Usumi
Customer Service Representetive
Palaión Fáliron
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
21
21
years of post-secondary education
Work History
Customer Service Representative
Teleperformance
10.2019 - Current
- Assisting customers for technical, subscription and billing issues via chat / inbound messaging.
Sales And Service Specialist
Teleperformance
07.2018 - 12.2018
- Coordinated products' sales on (client website)
- Helped customers for refunds and replacements
- Oversaw customers for to change invoice.
Retail Management Supervisor
Usumi Market
02.2009 - 01.2018
- Created a local online supermarket website (sanalmarket17.com)
- Managed a team of 25 people at a retail company
- Created and developed a long term plan and strategy
- Oversaw team of analysts and other support
- Responded to customers requirements
- Researched regions for new stores.
Education
Language Interpretation and Translation -
Sakarya University
01.2002 - 04.2012
Master's degree, Business Administration and Management, General - undefined
Istanbul Arel University
01.2014 - Current
Skills
Customer Service
Timeline
Customer Service Representative
Teleperformance
10.2019 - Current
Sales And Service Specialist
Teleperformance
07.2018 - 12.2018
Master's degree, Business Administration and Management, General - undefined
Istanbul Arel University
01.2014 - Current
Retail Management Supervisor
Usumi Market
02.2009 - 01.2018
Language Interpretation and Translation -
Sakarya University
01.2002 - 04.2012