Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Egemen Usumi

Egemen Usumi

Customer Service Representetive
Palaión Fáliron

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience
21
21
years of post-secondary education

Work History

Customer Service Representative

Teleperformance
10.2019 - Current
  • Assisting customers for technical, subscription and billing issues via chat / inbound messaging.

Sales And Service Specialist

Teleperformance
07.2018 - 12.2018
  • Coordinated products' sales on (client website)
  • Helped customers for refunds and replacements
  • Oversaw customers for to change invoice.

Retail Management Supervisor

Usumi Market
02.2009 - 01.2018
  • Created a local online supermarket website (sanalmarket17.com)
  • Managed a team of 25 people at a retail company
  • Created and developed a long term plan and strategy
  • Oversaw team of analysts and other support
  • Responded to customers requirements
  • Researched regions for new stores.

Education

Language Interpretation and Translation -

Sakarya University
01.2002 - 04.2012

Master's degree, Business Administration and Management, General - undefined

Istanbul Arel University
01.2014 - Current

Skills

Customer Service

undefined

Timeline

Customer Service Representative

Teleperformance
10.2019 - Current

Sales And Service Specialist

Teleperformance
07.2018 - 12.2018

Master's degree, Business Administration and Management, General - undefined

Istanbul Arel University
01.2014 - Current

Retail Management Supervisor

Usumi Market
02.2009 - 01.2018

Language Interpretation and Translation -

Sakarya University
01.2002 - 04.2012

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Egemen UsumiCustomer Service Representetive