Eirini Bountali

Main duties:

• Receipt and processing of applications submitted by Shipping Companies.
• Data entry into the system.
• Verification and evaluation of all seafarers' certificates according STCW regulations.
• Issuance of both temporary and permanent licenses/endorsements as well as Marshall Islands seaman's books.
• Continuous communication with customers (shipping companies) for updates, clarifications and documents coordination.
• Dispatch of original documents to relevant parties.
• Managed multiple high-priority projects simultaneously while maintaining strict deadlines and attention to detail.

• Coordination of onboard inspections for fire equipments and life rafts.
• Scheduling the refill of fire extinguishers and monitoring their expiration dates to ensure continuous compliance with safety regulations.
• Managed the incoming calls, emails and faxes from customers.
• Maintained positive client relationships through regular communication and excellent customer service.
• Invoicing and billing procedures.

• Preparation of seafarers for embarkation and crew registration procedures.
• Efficiently managed seafarers' files, maintaining confidentiality while keeping records up-to-date and organized.
• Monitoring the validity of their certificates and medical cards.
• Scheduling the renewal of their licenses and qualifications.
• Issuing employment contracts in accordance with maritime regulations.
• Communication with port agents to arrange the reception, embarkation and disembarkation of seafarers at various ports.
• Planning and coordination of training seminars for seafarers.
• Monitoring crew rotation plan.
• Reviewing and assessing Masters' reports related to seafarers' performance, behavior and overall suitability for future assignments.
• Preparation and organization of documentation files to ensure readiness for ISO inspections and audits.