Eirini Haloulakou
Athens,
Summary
Dedicated professional with a hospitality experience of over six years and excellent interpersonal and communication skills, as well as solid work ethic. Reliable, flexible and hardworking with a view to advance in the tourism and hospitality business. Culturally-aware and fluent in various foreign languages thanks to numerous international experiences, as well as working in multi-cultural/lingual environments. Adept at working under high-stress situations and responding with professionalism and kindness with a 100% customer-service mindset. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office/Host Manager
"Little Venice Suites" 4* By Aegean Collection
05.2023 - 11.2023
- Welcomed guests and managed all their requests and complaints,
- Supervised housekeeping and maintenance staff and conducted daily room checks prior to check-ins,
- Handled booking platforms (booking, expedia, webhotelier) and email correspondence,
- provided concierge services and liaised with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
- ensured guest satisfaction and succeeded in raising online scores from 8,5 to 8,9 on booking.com and from 4 to 4,5 on Tripadvisor.
Front Office Agent
Laudinella Hotel Group 4*
12.2022 - 04.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes,
- Conducted thorough daily arrival and departure checks and coordinated group arrivals,
- Provided concierge services to the guests (organizing and booking restaurants, activities, spa facilities and transfers for them)
- Handled email correspondence and hotel booking platforms (HotelPartner, Booking.com and Expedia).
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
Guest Relations Manager
Cyprotel Faliraki Hotel 4*
07.2021 - 11.2022
- Enhanced guest satisfaction by promptly addressing and resolving all concerns and complaints,
- Maintained a high level of guest service, resulting in consistent positive online reviews and repeat business,
- Collaborated with hotel staff to meet all guest needs and to create personalized experiences for VIP guests, resulting in increased return visits,
- Organized and oversaw all special occasions (birthdays, anniversaries, weddings) and VIP arrivals,
- Supervised and assisted (when needed) the front desk agents.
Front Office Agent
Cyprotel Faliraki Hotel 4*
07.2018 - 11.2020
- Welcomed and assisted guests, by addressing their needs and issues,
- Managed all guest payments and posting charges to guest accounts,
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
Education
Bachelor of Arts - English Language And Literature
National And Kapodistrian University of Athens
Greece06.2018
Erasmus Studies
University of Zaragoza
Zaragoza, Spain02.2017
Skills
- Adaptability
- Communication
- Complaints handling
- Computer literacy (Microsoft Office, Social Media platforms)
- Cultural awareness
- Effective problem-solving
- Emotional intelligence
- Fluency in multiple languages
- Hotel PMS including protel and booking engines, eg HotelPartner, Booking, Expedia, Webhotelier
- Multitasking
- Teamwork
Certification
- Goethe-Zertifikat B2 (05/2021) Lower certificate in German
- Certificate of Competency in Teaching Adults (04/2020) Provived by the Information Technologies Institute of Greece
- Dele B2 (2016) Lower certificate in Spanish
- Dalf C2 (2010) Proficiency in French
Hobbies/Interests
- Music (piano, singing, choirs/ ensembles)
- Traveling
- Foreign language learning
- Arts (Dance, Theater )
Languages
Greek
Native language
English
Proficient
C2
French
Proficient
C2
Spanish
Upper intermediate
B2
German
Upper intermediate
B2
Italian
Elementary
A2
Timeline
Front Office/Host Manager
"Little Venice Suites" 4* By Aegean Collection
05.2023 - 11.2023
Front Office Agent
Laudinella Hotel Group 4*
12.2022 - 04.2023
Guest Relations Manager
Cyprotel Faliraki Hotel 4*
07.2021 - 11.2022
Front Office Agent
Cyprotel Faliraki Hotel 4*
07.2018 - 11.2020
Bachelor of Arts - English Language And Literature
National And Kapodistrian University of Athens
Erasmus Studies
University of Zaragoza
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