Eirini Koutsaki

Athens

Overview

years of professional experience

Calm Wave Villas

06.2024 - 09.2024

Replying to emails and general guest inquiries.
Handling bookings and reservations on online platforms.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Completed daily side work and opening and closing duties without fail.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors and making beds.
Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Book local activities for guests, like boat rides, restaurant reservations etc.
Provide guests with information on the area and suggest local external activities and gastronomic recommendations.
Ensure proper delivery of orders made by guests (supermarket, local products).
Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.
Check all appliances in rooms are in working order.

Animal Rescue Foundation

05.2022 - 09.2022

Maintained clean, neat, and operational facilities to serve program needs.
Proved successful working within tight deadlines and a fast-paced environment.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked well in a team setting, providing support and guidance.

Community Members

06.2021 - 08.2021

Encouraged children to be understanding and patient with others.
Maintained a clean and organized environment to ensure the well-being of children under care.
Communicated positively with children and guardians.

1st Lyceum of Neo Iraklio

Neo Iraklio

06-2024

Active listening: Reading body language and focusing deeply, observing, understanding and replying appropriately
Attention to detail: Notice details that others may overlook, offering useful insight and feedback
Emotional Intelligence: Recognize, analyze and manage one's own emotions as well as other people's
Leadership Skills: Can analyze people's skills and assign them different tasks respectively

Strong Written Communication: Composing clear, concise and persuasive pieces such as emails, reports and essays
MS office: Word, Excel, PowerPoint, Teams
Social Media Management: Meta Business Suite (Facebook, Instagram, Whatsapp, Messenger), TikTok, Team apps (Discord, Viber, Slack), Zoom platform

Greek

Native language

English

Proficient

German

Elementary

Italian

Beginner