Eirini Koutsaki
Athens
Overview
3
3
years of professional experience
Work History
Villa Hostess
Calm Wave Villas
06.2024 - 09.2024
- Replying to emails and general guest inquiries.
- Handling bookings and reservations on online platforms.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors and making beds.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Book local activities for guests, like boat rides, restaurant reservations etc.
- Provide guests with information on the area and suggest local external activities and gastronomic recommendations.
- Ensure proper delivery of orders made by guests (supermarket, local products).
- Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar.
- Check all appliances in rooms are in working order.
Volunteer
Animal Rescue Foundation
05.2022 - 09.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Babysitter
Community Members
06.2021 - 08.2021
- Encouraged children to be understanding and patient with others.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Communicated positively with children and guardians.
Education
High School Diploma -
1st Lyceum of Neo Iraklio
Neo Iraklio06-2024
Skills
- Active listening: Reading body language and focusing deeply, observing, understanding and replying appropriately
- Attention to detail: Notice details that others may overlook, offering useful insight and feedback
- Emotional Intelligence: Recognize, analyze and manage one's own emotions as well as other people's
- Leadership Skills: Can analyze people's skills and assign them different tasks respectively
- Strong Written Communication: Composing clear, concise and persuasive pieces such as emails, reports and essays
- MS office: Word, Excel, PowerPoint, Teams
- Social Media Management: Meta Business Suite (Facebook, Instagram, Whatsapp, Messenger), TikTok, Team apps (Discord, Viber, Slack), Zoom platform
Languages
Greek
Native language
English
Proficient
C2
German
Elementary
A2
Italian
Beginner
A1
Hobbies
Video Games, Formula 1, Handcrafts, Reading, Listening to Music, Cooking
Timeline
Villa Hostess
Calm Wave Villas
06.2024 - 09.2024
Volunteer
Animal Rescue Foundation
05.2022 - 09.2022
Babysitter
Community Members
06.2021 - 08.2021
High School Diploma -
1st Lyceum of Neo Iraklio