Summary
Overview
Work History
Education
Skills
Accomplishments
Recognition
References
Personalvalues
Timeline
Generic

Eirini Lekkou

Senior Marketing & eCommerce Director

Summary

Senior Business Director with rich experience in Marketing (trade and consumer) and eCommerce in the spirits, beer, food and mobility services industry. Impactful, inspirational leader, accomplished in empowering and mobilizing diverse functional teams towards a collective goal. Delivering extraordinary business results consistently, either in distributor/franchisee or privately owned in-market organizations. Proven track record in leading transformational change, building high-performing teams from scratch, and establishing productive partnerships. Fueled by customer insight and committed to making a meaningful, positive difference for the business and the broader community. Driven by a passion to progress and achieve, together with others.

Overview

9
9
years of post-secondary education

Work History

Marketing & ECommerce Director

Autohellas
  • In Autohellas, designed the Marketing & eCommerce functions for the region, resourced the team, established reward systems, introduced partner agencies, cultivated relationships to strategic partners (Aegean, Alpha Bank, DEI) significantly contributing to the stellar performance of the company
  • Developed 3-year strategic 360 communication plan, driving awareness and building image for the Hertz brand, establishing it as # 1 in Rent-a-Car (Rac), increasing market share for Leasing, and launching the innovative Hertz Flex Drive service, to participate in the growing segments of the market
  • Accelerated performance of web direct channels to +30%, as a result of complete UI/UX web redesign and launch of new web functionalities, delivering +10% sales conversion rate for RaC and 5% for Leasing
  • Created annual promotional strategy and introduced systematic, data-driven CRM across services, delivering personalized content to each segment of the customer base, extending seasonality, increasing average rental revenue by +12%, and rentals by 13%.

Customer Marketing Director

Diageo Europe Partner Markets
  • In Diageo, successfully managed >30m Advertising & Promotion budget to drive >5% top-line growth in 3 years, by effectively deploying integrated business strategy and marketing plans across 50 countries for Beer and Spirits
  • Contributed to a sustainable value-creation strategy, increasing gross margin by +1.0% by effectively managing product mix, trade investment, promotion and price
  • Led the Eastern Europe business unit through transformational change
  • Merging Beer & Spirits, joining Diageo Europe cluster and founding a Customer Marketing Team and new way of working from scratch
  • Led the business successfully through Covid-19 crisis
  • Successfully adapted marketing execution and revised the short/mid-term business plan with agility, while sustaining employee and customer engagement.

Marketing & E-Commerce Director

AUTOHELLAS GROUP /HERTZ FRANCHISEE
  • Leading a Team of 10 (6 Marketing and 4 eCommerce professionals), reporting to CEO & GM/Founder
  • Developing integrated annual strategy and plan for eCommerce & marketing across all countries, including the design and launch of innovative services and functionalities (i.e Pay-with-miles, Leasing mobile app), aiming to increase awareness, market share and revenue
  • Creating all marketing and communication content locally from scratch, including award-winning 360 campaigns for Traditional and Digital media (2-3 annually), Social Media calendars, PR & (mega) Influencer campaigns, Events & Trade Shows, POS & Retail signage, CRM communications/newsletters
  • Driving the Autohellas Group’s corporate communications, including the launch of corporate bonds, annual ESG report and any total-company activation (ie Trade shows, Sponsorships including all car brands and leasing services)
  • Owning the generation of all voice-of-customer and insights generation programs, including customer satisfaction research across services, brand image research, advertising research, Google insights workshops and others
  • Expanding the network of key strategic partnerships and further reinforcing existing ones (Aegean, Alpha Bank, Cosmote, DEI, Costa Navarino etc), to create additional value for our customers and key stakeholders.

Customer Marketing Director

DIAGEO HELLAS S.A
  • Leading a Team of 20 (Commercial Planning, Channel Development, Innovation, Net Revenue Growth, M&E & Insights), reporting to GM
  • Developing holistic business growth strategy, optimizing investment choices among +80 brand/country units in Central/Eastern Europe to deliver sustainable market share leadership and long-term value creation
  • Driving thought-leadership and capability
  • Engaging +500 Distributors, ensuring all are inspired and enabled to win
  • Creating the conditions for the Team and the broader business to succeed, operating 100% virtually
  • Maximize employee engagement through simplification, speed, agility and empathetic leadership.

EPM Head of Commercial Planning, Activation & Category Development

DIAGEO HELLAS S.A
  • Leading a Team of 10 (Commercial Planning, Channel Development)
  • Driving Annual Business Plan for the region and cascading to 30 countries across Spirits & Beer portfolio
  • Developing Channel Growth strategies for On and Off Premise.

Guinness Continental Europe Customer Marketing Director

DIAGEO HELLAS S.A
  • Developing Beer Portfolio Strategy and Annual Business Plan for Continental Europe
  • Driving the Innovation agenda and launch plans for new variants across markets.

Commercialization Innovation Manager

DIAGEO HELLAS S.A
  • Driving commercialization and launch plans (Johnnie Walker Double Black, Frozen Pouches, Ready-to-serve cocktails).

Southern Europe Senior Brand Manager Jose Cuervo

DIAGEO HELLAS S.A
  • Developing holistic campaigns including TV, radio, and OOH, sponsorships, PR, digital, and on & off premise in-channel executions
  • Leading global TV development, from brief to execution, working closely with global agencies and different country teams.

Senior Brand Manager Jose Cuervo

DIAGEO HELLAS S.A
  • Executing annual sponsorship of Rockwave Festival including contractual negotiations, media plan, creative development, PR, experiential and branding.

Brand Manager Johnnie Walker Super Deluxe

DIAGEO HELLAS S.A

Brand Manager Infant Nutrition

NESTLE HELLAS AE

Junior Brand Manager

HASBRO HELLAS ABEE

Education

Professional Diploma in Digital Marketing -

ALBA
01.2020 - 12.2021

MBA - undefined

ALBA
01.2000 - 12.2001

B.Sc. in Marketing Management - undefined

THE AMERICAN COLLEGE OF GREECE
01.1996 - 12.2000

Skills

Business growth strategy rooted in consumer and customer insight

Empathetic leadership, strong influencing and interpersonal skills

Integrated plans and execution across channels; laser-focus on Digital and eCommerce

Organizational design, team building and talent resourcing and development

High-impact, relevant, award-winning communication content with superior aesthetic

Creating new partnerships and operational relationships

Strategic investment choices across portfolio and geographies

Inspiring high-impact communication; one-to-one and large audiences

Accomplishments

  • Autohellas, Marketing & eCommerce Director, 2021-01-01, 2024-12-31, In Autohellas, designed the Marketing & eCommerce functions for the region, resourced the team, established reward systems, introduced partner agencies, cultivated relationships to strategic partners (Aegean, Alpha Bank, DEI) significantly contributing to the stellar performance of the company. Developed a 3-year strategic 360 communication plan, driving awareness and building the image for the Hertz brand, establishing it as # 1 in Rent-a-Car (Rac), increasing market share for Leasing, and launching the innovative Hertz Flex Drive service, to participate in the growing segments of the market. Accelerated the performance of web direct channels to +30%, as a result of a complete UI/UX web redesign and launch of new web functionalities, delivering +10% sales conversion rate for RaC and 5% for Leasing. Created annual promotional strategy and introduced systematic, data-driven CRM across services, delivering personalized content to each segment of our customer base, extending seasonality, increasing average rental revenue by +12%, and rentals by 13%.
  • Diageo Europe Partner Markets, Customer Marketing Director, 2018-01-01, 2021-12-31, In Diageo, successfully managed >30m Advertising & Promotion budget to drive >5% top-line growth in 3 years, by effectively deploying integrated business strategy and marketing plans across 50 countries for Beer and Spirits. Contributed to a sustainable value-creation strategy, increasing gross margin by +1.0% by effectively managing product mix, trade investment, promotion and price. Led the Eastern Europe business unit through transformational change. Merging Beer & Spirits, joining Diageo Europe cluster and founding a Customer Marketing Team and new way of working from scratch. Led the business successfully through Covid-19 crisis. Successfully adapted marketing execution and revised the short/mid-term business plan with agility, while sustaining employee and customer engagement.

Recognition

  • AUTOHELLAS: Effie CRM/Data-driven Award [2024], 2 x PR & Influence Awards [2023], 2 x UI/UX Awards [2023], 3 x Peak Awards /Digital Media [2022].
  • DIAGEO: Brilliant Execution Global Awards: ‘Exit Festival’ Sponsorship [2018], Spirits Christmas [2016], Beer St Patrick’s [2013], Diageo Innovation Hero Award [2012], Diageo Europe Best Line Manager [2010]

References

References from senior leaders available upon request.

Personalvalues

Driven by progressing and achieving with others. Strong emotional intelligence, developing authentic, highly productive relationships, with internal and external senior stakeholders and customers. Experienced in managing diverse functional teams in various types of organizational settings and geographies. Flexible and adaptive, embracing freedom to succeed and diversity in personality. Minimizing complexity and focusing energy on what is truly important, providing fast solutions and eliminating barriers. High sense of responsibility and personal commitment, manifested in developing engaged, top-performing teams, consistently delivering results and stretching boundaries, by cultivating a risk-free work environment, with experimentation and learning in the core. Believer in continuous personal growth, welcoming challenges and embracing change with a positive mindset, as an opportunity to learn and grow.

Timeline

Professional Diploma in Digital Marketing -

ALBA
01.2020 - 12.2021

MBA - undefined

ALBA
01.2000 - 12.2001

B.Sc. in Marketing Management - undefined

THE AMERICAN COLLEGE OF GREECE
01.1996 - 12.2000

Marketing & ECommerce Director

Autohellas

Customer Marketing Director

Diageo Europe Partner Markets

Marketing & E-Commerce Director

AUTOHELLAS GROUP /HERTZ FRANCHISEE

Customer Marketing Director

DIAGEO HELLAS S.A

EPM Head of Commercial Planning, Activation & Category Development

DIAGEO HELLAS S.A

Guinness Continental Europe Customer Marketing Director

DIAGEO HELLAS S.A

Commercialization Innovation Manager

DIAGEO HELLAS S.A

Southern Europe Senior Brand Manager Jose Cuervo

DIAGEO HELLAS S.A

Senior Brand Manager Jose Cuervo

DIAGEO HELLAS S.A

Brand Manager Johnnie Walker Super Deluxe

DIAGEO HELLAS S.A

Brand Manager Infant Nutrition

NESTLE HELLAS AE

Junior Brand Manager

HASBRO HELLAS ABEE
Eirini LekkouSenior Marketing & eCommerce Director