EIRINI LEPENIOTI
HR Trainee | Communication & Customer Experience
Thessaloniki
Summary
Motivated final-year student in Educational and Social Policy with a strong interest in Human Resources and people development. Experienced in customer-facing roles, with proven ability to communicate ffectively, handle conflicts and support individuals in fast paced environments. Currently, seeking an HR internship or entry level position to apply interpersonal and organizational skills while gaining, employee relations and HR operations. Eager to apply academic knowledge in recruitment, employee relations and HR operations while developing professional skills in a corporate environment.
Overview
4
4
years of professional experience
1
1
Language
Work History
Agent Support Specialist
TELEPERFORMANCE S.A (COSMOTE TELECOM)
10.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Conducted regular performance reviews for continuous improvement and professional development.
- Handled inbound customer calls, providing support, resolving inquiries and addressing complaints in fast-paced call center environment.
Salesperson
VERGIDIS BAKERY AND PASTRY SHOP
07.2024 - 01.2025
- Implemented effective sales strategies to maximize revenue generation.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Managed cash transactions
Salesperson
AVVERTO PASTRY SHOP
10.2023 - 07.2024
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Salesperson
VERGIDIS PASTRYSHOP
10.2022 - 09.2023
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Managed cash register transactions
- Ensured cleanlinnes and organization to the workhshop
WAITRESS
KITCHEN BAR
09.2022 - 10.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
BACHELOR DEGREE - EDUCATIONAL AND SOCIAL POLICY
UNIVERSITY OF MACEDONIA
THESSALONIKI 04.2001 -
PROFESSIONAL CERTIFICATION - Project Management
PROJECT MANAGEMENT INSTITUTE
Pensylvania, USA 04.2001 -
Cerificate in Office And IT Skills - Information And Computer Systems
IDROGEIOS
THESSSALONIKI 04.2001 -
Skills
Strong empathy
Call center experience
Compliance awareness
Exceptional communication
Communication skills
Adaptability and multitasking
Teamwork Collaboration
Stress tolerance
Timeline
Agent Support Specialist
TELEPERFORMANCE S.A (COSMOTE TELECOM)
10.2025 - Current
Salesperson
VERGIDIS BAKERY AND PASTRY SHOP
07.2024 - 01.2025
Salesperson
AVVERTO PASTRY SHOP
10.2023 - 07.2024
Salesperson
VERGIDIS PASTRYSHOP
10.2022 - 09.2023
WAITRESS
KITCHEN BAR
09.2022 - 10.2022
BACHELOR DEGREE - EDUCATIONAL AND SOCIAL POLICY
UNIVERSITY OF MACEDONIA
04.2001 -
PROFESSIONAL CERTIFICATION - Project Management
PROJECT MANAGEMENT INSTITUTE
04.2001 -
Cerificate in Office And IT Skills - Information And Computer Systems
IDROGEIOS
04.2001 -