Eirini Liontou
Senior Business Analyst
Athens
Summary
Dedicated Senior Business Analyst with a proven track record at Cepal Hellas Financial Services S.A., excelling in requirements gathering and gap analysis. Adept at fostering collaboration across teams, I leverage analytical thinking and problem-solving skills to drive project success and align deliverables with business objectives.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Senior Business Analyst
Cepal Hellas Financial Services S.A.
12.2021 - Current
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting analytics and reporting issues.
Senior Business Analyst
ALPHA Bank
07.2012 - 11.2021
Group IT, System Analyst
EFG Eurobank
12.2011 - 06.2012
ΙΤ, Project System Planning
Eurobank Financial Planning Services
08.2006 - 11.2011
Support MIS
Eurobank Cards Α.Ε.
07.2005 - 07.2006
Collections Department, Domestic Agency Management
HERTZ AUTOHELLAS ATEE
10.2004 - 06.2005
Education
Master of Science - MSc in Information Technology (Business)
Heriot Watt University
Edinburgh 04.2001 -
Bachelor's - Industrial Management
University of Piraeus
Piraeus, Greece 04.2001 -
Skills
Requirements gathering
Business analysis
Data analysis
Test case scenarios
User acceptance testing
Gap analysis
Pivot tables
Team collaboration
Problem-solving
Analytical thinking
Business planning
Attention to detail
Documentation
Time management
Certification
«Determining Business Requirements»,P.M.I. (Project Management Institute).
Timeline
Senior Business Analyst
Cepal Hellas Financial Services S.A.
12.2021 - Current
Senior Business Analyst
ALPHA Bank
07.2012 - 11.2021
Group IT, System Analyst
EFG Eurobank
12.2011 - 06.2012
«Determining Business Requirements»,P.M.I. (Project Management Institute).
11-2008
Access Level 1-2-3», ITC HELLAS.
10-2008
«Project Management», Critical Path
06-2008
ΙΤ, Project System Planning
Eurobank Financial Planning Services
08.2006 - 11.2011
Support MIS
Eurobank Cards Α.Ε.
07.2005 - 07.2006
Collections Department, Domestic Agency Management
HERTZ AUTOHELLAS ATEE
10.2004 - 06.2005
Master of Science - MSc in Information Technology (Business)
Heriot Watt University
04.2001 -
Bachelor's - Industrial Management
University of Piraeus
04.2001 -
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