Ekaterina Katamadze
Thessaloniki
Summary
Proactive Operations Team Member and Airbnb Hostess with extensive experience in hotel reception and reservations. Demonstrated success in resolving customer issues, managing reservations, and developing vendor relationships. Brings strong communication, multitasking, and organizational skills to enhance team productivity and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Airbnb Hostess
Self Employed
04.2023 - Current
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Answered customer questions about all the informations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls and messages on different platforms to take orders, give information and document reservations.
Operations Team Member
Zara Home, Inditex
12.2022 - 10.2023
- Resolved customer issues promptly, maintaining high level of satisfaction and loyalty.
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for goods and services procurement.
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Championed company values among team members by leading through example in day-to-day operations.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Followed shipping and receiving procedures for goods and materials.
Hotel Receptionist
New House Kobuleti
07.2022 - 08.2022
Hotel Receptionist
New House Kobuleti
06.2021 - 08.2021
Reservations Assistant
New House Kobuleti
05.2020 - 09.2020
- Coordinated group bookings, negotiating rates, managing room blocks, and organizing event logistics as needed.
- Enhanced customer satisfaction by efficiently handling reservation inquiries and bookings.
- Increased overall guest experience by ensuring attention to detail in every aspect of the reservation process.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
Education
High School Diploma -
2Nd General High School
Thessaloniki05.2022
Bachelor's Degree - Psychology
AMC/UEL
Thessaloniki2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Interactive communication skills
- Cleanliness Maintenance
- Payment Processing
Languages
Georgian, Greek
Native language
English
Upper intermediate
B2
Timeline
Airbnb Hostess
Self Employed
04.2023 - Current
Operations Team Member
Zara Home, Inditex
12.2022 - 10.2023
Hotel Receptionist
New House Kobuleti
07.2022 - 08.2022
Hotel Receptionist
New House Kobuleti
06.2021 - 08.2021
Reservations Assistant
New House Kobuleti
05.2020 - 09.2020
High School Diploma -
2Nd General High School
Bachelor's Degree - Psychology
AMC/UEL
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