Summary
Overview
Work History
Education
Skills
Interests
Prior Address
Timeline
Generic

Ekaterini Theochari

Hospital Administrator - Surgical Coordinator - Billing Specialist
Ypsilantou 20-22, Peristeri,Athens

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

26
26
years of professional experience
2
2
Languages

Work History

Manager of International Patient Accounts

IASO Hospital
Marousi, Athens
06.2022 - Current
  • Processed insurance claims by reviewing documentation for accuracy and completeness, ensuring timely submission to maximize reimbursement.
  • Coordinated with healthcare providers to obtain necessary information for claim resolutions, fostering strong professional relationships to facilitate smoother communication.
  • Utilized billing software to track and manage outstanding claims, implementing follow-up procedures that reduced the average resolution time by streamlining workflows.
  • Reviewed patient accounts for discrepancies and initiated adjustments as needed, maintaining compliance with insurance regulations and improving overall account accuracy.
  • Assisted in training new staff on billing procedures and software usage, enhancing team efficiency and supporting a collaborative work environment.
  • Generated detailed reports on billing activities and trends, providing insights that informed management decisions regarding process improvements and resource allocation.

Surgical Coordinator/Patient Liaison

EAST COAST ADVANCED PLASTIC SURGERY
NYC, NY
04.2013 - 02.2020
  • Schedule complex surgical procedures such as breast reconstructions for cancer patients along with cosmetic surgeries for four physicians at 5+ hospital/facilities.
  • Prepare hospital booking sheets and supply requests per case (ie: implants, equipment, etc)
  • Generate surgical quotes, prepare financial agreements and Collect payments prior to scheduled surgery
  • Schedule, Confirm and prioritize appointments for 4 offices.
  • Inquire patient’s insurance benefits and complete pre-cert forms prior to appointment
  • Complete disability forms, records requests and other miscellaneous correspondences
  • Prepare patient’s pre-operative surgical consents, instructions and obtain pre-operative medical clearances
  • Complete re-appointment applications and send credentialing documents for hospital affiliations.
  • Coordinated surgical schedules, ensuring optimal utilization of operating rooms and timely patient care.
  • Managed patient communication, providing pre-operative instructions and addressing concerns to enhance patient satisfaction and compliance.
  • Collaborated with surgeons and nursing staff to streamline surgical workflows, reducing delays in procedures and improving overall efficiency.

Office Manager/Patient Liaison

JOSHUA HYMAN, MD
03.2006 - 12.2012
  • Discuss with patients their procedure in detail and go over their pre-operative requirements.
  • Hire per diem weekly staffing for the operating room based on the scheduled cases (Nurses, scrub techs, anesthesiologists).
  • Record and document treatment to medical software in compliance with HIPPA.
  • Oversee daily operations to assure exceptional customer service and patient care.
  • Train newly hired associates, coordinate schedules and ongoing training.
  • Attend management conferences in and out of the office.
  • Enforce office policies and conduct employee quarterly reviews.
  • Assist with travel arrangements for physician.
  • Managed daily office operations, ensuring efficient workflow and adherence to best practices in patient care and administrative procedures.
  • Oversaw scheduling of appointments and coordinated patient flow to optimize clinic efficiency and enhance patient experience.

Administrative Assistant/Medial Assistant

LAWRENCE REED, MD
01.2000 - 03.2006
  • Answer high volume of volume phone calls and schedule appointments.
  • Confirm patient’s insurance, benefits and eligibility prior to their scheduled appointments.
  • Assist Physician with various treatments and procedures.
  • Prepare pathology specimen and order pathology results from laboratory.
  • Maintain inventory of office supplies.
  • Coordinate lunch or dinner arrangements as well as events with pharmaceutical personnel.
  • Managed scheduling and coordination of patient appointments, ensuring efficient workflow and reducing wait times.

Education

High School Diploma -

1ST High School
Peristeri, Athens
04.2001 -

Bachelor of Science - Medical Administration

Long Island University
Brooklyn, NY
04.2001 -

Master Degree - Business Management

Long Island University
Brooklyn, NY

Skills

  • Microsoft Office

  • Practice Fusion Software

  • Nextech Software

  • Communication skills

Leadership Skills

  • Attention to Details

Time Management

Office Administration

Hospital Administration

  • Filing

  • Clerical support

Problem-Solving

Customer Service

Appointment Scheduling

Office Management

  • Customer and client relations

Interests

Travelling
Swimming
Internet searching for various topics

Prior Address

Staten Island, NY, 10303

Timeline

Manager of International Patient Accounts

IASO Hospital
06.2022 - Current

Surgical Coordinator/Patient Liaison

EAST COAST ADVANCED PLASTIC SURGERY
04.2013 - 02.2020

Office Manager/Patient Liaison

JOSHUA HYMAN, MD
03.2006 - 12.2012

High School Diploma -

1ST High School
04.2001 -

Bachelor of Science - Medical Administration

Long Island University
04.2001 -

Administrative Assistant/Medial Assistant

LAWRENCE REED, MD
01.2000 - 03.2006

Master Degree - Business Management

Long Island University

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Ekaterini TheochariHospital Administrator - Surgical Coordinator - Billing Specialist