Ekerem Alla
Digital Marketing Professional
Summary
Multilingual and highly collaborative professional experienced in innovative marketing strategies, development and implementation.
Passionate about travel and hospitality industries.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Partner Service Representative
Docler Holding
09.2022 - 12.2022
- Enhanced client satisfaction by providing exceptional service and support to partner organizations.
- Promptly responded to inquiries and requests from prospective customers.
- Analyzed performance metrics to identify areas where additional partner support was needed, implementing targeted interventions accordingly
- Investigated and resolved customer inquiries and complaints quickly
Digital Marketing Intern
United Erasmus Housing
11.2021 - 05.2022
- Tracked social media trends and adapted to attract target follower demographic.
- Created engaging content for Facebook, and Instagram, increasing sales by 10%.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Boosted lead generation with creation of engaging email marketing campaigns.
- Optimized website content and images to improve search engine rankings
Front Desk Receptionist
Almyra Hotel
06.2016 - 09.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings
Education
BBA - Business Administration And Management
University of Western Macedonia
Kozani 09.2016 - 06.2023
BBA - Business Administration And Management
Lusiada University
Lisbon 09.2019 - 02.2020
Skills
Teamwork and Collaboration
Customer Service
Microsoft Office
Multitasking
Organizational Skills
Attention to Detail
Languages
Albanian
Native language
Greek
Proficient
C2
Portuguese
Beginner
A1
English
Advanced
C1
German
Beginner
A1
Interests
Travel
Photography
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Partner Service Representative
Docler Holding
09.2022 - 12.2022
Digital Marketing Intern
United Erasmus Housing
11.2021 - 05.2022
BBA - Business Administration And Management
Lusiada University
09.2019 - 02.2020
BBA - Business Administration And Management
University of Western Macedonia
09.2016 - 06.2023
Front Desk Receptionist
Almyra Hotel
06.2016 - 09.2019