Eleftheria Naki

• Actively contributed to the implementation of streamlined procedures, alongside the Operations Manager & Managing Partner, fostering a cohesive and productive operational environment.
• Remarkably increased the company’s social media footprint, elevating overall brand awareness tenfold. During my tenure, the company's LinkedIn profile experienced substantial growth, escalating from 350 followers to an impressive 3,500.
• Actively involved in the seamless integration of a customized CRM Platform and in shaping it to meet specific organizational needs.
• Assumed leadership of HR and Recruitment functions, overseeing the entire hiring process for various roles within the organization. This encompassed sourcing and recruiting senior-level executives for our Business Development team in Romania, as well as filling junior-level positions to support the expansion of the company's operations department.

Part of EQUAL_GEN Program implemented under the Active Citizen Fund, BODOSSAKI FOUNDATION & Diotima Center

• Ensuring smooth operation of the collective actions, assuming a supporting role in the Production Team.
• Maintaining relevant administrative & accounting documents, as well as project schedule conformity.
• Working closely with the appointed Financial Administrator for the preparation & submission of the periodical Financial Reports.

• Played a pivotal role in orchestrating and guiding the company rebranding initiative. Facilitated the entire process, from strategic planning to ensuring seamless execution that resulted in a cohesive and impactful brand transformation that resonated with the target audience.
• Led the development of compelling content for the company's social media platforms, actively shaping the brand narrative. Strategically planned the social media posts, fostering engagement and aligning content with organizational goals.
• Effectively communicated with both existing and potential clients, playing a key role in client relationship management.
• Served as the focal point for project reports so that they meet high quality standards, demonstrating a commitment to precision and excellence.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Engaged in collaborative efforts with the Sales Team and Warehouse Department to address inventory inquiries and expedite urgent deliveries.
• Proactively resolved issues at the B2C level by delivering effective solutions, ensuring seamless customer satisfaction.
• Conducted meticulous data entry for all outgoing orders, maintaining accuracy and efficiency in the order fulfillment process.