Eleftheria Naki
Athens
Summary
A driven, passionate, and solutions-oriented professional with a proven track record in problem-solving, customer service, and ensuring operational excellence. Excels in optimizing processes for enhanced efficiency, bringing strong planning skills and deep-seated confidence in handling complex projects. Empathy, work ethic, and team player mentality enable thriving in diverse business environments. Experienced in creating process improvements, developing sales enablement programs, and building stakeholder relationships. Poised to contribute actively to organizational goals within a dynamic team, driving success and delivering impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HOSTESS & DECKHAND
M/Y AQUAZOE - One&Only Kea Island
Kea Island, Greece
04.2024 - 11.2024
- Renewed and issued all necessary paperwork and certificates required annually by port authorities, ensuring full compliance with maritime regulations.
- Prepared charter party agreements, ensuring accurate documentation for vessel hire and operational arrangements.
- Assisted in mooring, docking, and deck operations, ensuring safety and efficiency in all maritime procedures.
- Collaborated closely with the captain to ensure smooth daily operations and an outstanding guest experience.
- Adapted quickly to changing conditions, demonstrating problem-solving skills in a dynamic maritime environment.
MARKETING & OPERATIONS SPECIALIST
VERALLIS
Athens, Greece
03.2023 - 03.2024
- Actively contributed to the implementation of streamlined procedures, alongside the Operations Manager & Managing Partner, fostering a cohesive and productive operational environment
- Remarkably increased the company's social media footprint, elevating overall brand awareness tenfold
- During my tenure, the company's LinkedIn profile experienced substantial growth, escalating from 350 followers to an impressive 3,500
- Actively involved in the seamless integration of a customized CRM Platform and in shaping it to meet specific organizational needs
- Assumed leadership of HR and Recruitment functions, overseeing the entire hiring process for various roles within the organization
- This encompassed sourcing and recruiting senior-level executives for our Business Development team in Romania, as well as filling junior-level positions to support the expansion of the company's operations department
ADMINISTRATIVE COORDINATOR
ANASA Cultural Center
Athens, Greece
12.2022 - 12.2023
- Company Overview: Part of EQUAL_GEN Program implemented under the Active Citizen Fund, BODOSSAKI FOUNDATION & Diotima Center
- Ensuring smooth operation of the collective actions, assuming a supporting role in the Production Team
- Maintaining relevant administrative & accounting documents, as well as project schedule conformity
- Working closely with the appointed Financial Administrator for the preparation & submission of the periodical Financial Reports
- Part of EQUAL_GEN Program implemented under the Active Citizen Fund, BODOSSAKI FOUNDATION & Diotima Center
SALES & OPERATIONS ASSISTANT
VERALLIS
Athens, Greece
02.2022 - 02.2023
- Played a pivotal role in orchestrating and guiding the company rebranding initiative
- Facilitated the entire process, from strategic planning to ensuring seamless execution that resulted in a cohesive and impactful brand transformation that resonated with the target audience
- Led the development of compelling content for the company's social media platforms, actively shaping the brand narrative
- Strategically planned the social media posts, fostering engagement and aligning content with organizational goals
- Effectively communicated with both existing and potential clients, playing a key role in client relationship management
- Served as the focal point for project reports so that they meet high quality standards, demonstrating a commitment to precision and excellence
ASSISTANT MANAGER
AHICO Restaurant
Athens, Greece
09.2021 - 02.2022
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures
- Developed strong working relationships with staff, fostering a positive work environment
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
CUSTOMER SUPPORT REPRESENTATIVE
IFANSI
Athens, Greece
04.2021 - 08.2021
- Engaged in collaborative efforts with the Sales Team and Warehouse Department to address inventory inquiries and expedite urgent deliveries
- Proactively resolved issues at the B2C level by delivering effective solutions, ensuring seamless customer satisfaction
- Conducted meticulous data entry for all outgoing orders, maintaining accuracy and efficiency in the order fulfillment process
Education
Bachelor of Science - Business Administration And Management
Athens University of Economic & Business
Athens01.2020
Bachelor of Science - Business Administration
University of Limerick
Limerick01.2018
Skills
- Expert Attention to Detail
- Solid Relationship Management
- Outcome-oriented/ Results-driven
- Proactive & Coaching Style Leadership
- Excellent Interpersonal Skills
- Strong Problem-Solving & Analytical Thinking
- Outstanding Resilience
- Strong Organizational Planning Skillset
- Strong & Effective Communication
- MS Office Suite
- Google Suite
- CRM
- ERP
Certification
- Certificate - Full Training First Aid, Meducation, 12 hours, 2023
- Entrepreneurship and Innovation, University of Limerick, Ireland, 4 hours, 2018
- Business Days, Athens, 16 hours, 2017
Hobbies and Interests
- Competitive Chess Player
- Music Studies: Grade 5, Flute
- Passion For Travelling & Foreign Cultures
- Photography
Timeline
HOSTESS & DECKHAND
M/Y AQUAZOE - One&Only Kea Island
04.2024 - 11.2024
MARKETING & OPERATIONS SPECIALIST
VERALLIS
03.2023 - 03.2024
ADMINISTRATIVE COORDINATOR
ANASA Cultural Center
12.2022 - 12.2023
SALES & OPERATIONS ASSISTANT
VERALLIS
02.2022 - 02.2023
ASSISTANT MANAGER
AHICO Restaurant
09.2021 - 02.2022
CUSTOMER SUPPORT REPRESENTATIVE
IFANSI
04.2021 - 08.2021
Bachelor of Science - Business Administration And Management
Athens University of Economic & Business
Bachelor of Science - Business Administration
University of Limerick