Summary
Overview
Work History
Education
Skills
Activities
Certification
learning new languages
Languages
Timeline
Generic

Kotsovolos Eleftherios

Messina,peloponesse

Summary

Offering excellent interpersonal skills and friendly demeanor, eager to learn a and develop organizational and communication skills in Hotel Receptionist role. Capable to use

well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service record in providing exceptional customer service and managing front desk operations efficiently. Successfully handled guest inquiries, reservations, and complaints with focus on enhancing guest satisfaction. Demonstrated ao multitask and maintain calm demeanor during high-pressure situations.

Hospitality professional with extensive experience in delivering top-notch guest services and maintaining smooth front desk operations. Known for strong attention to detail and commitment to ensuring pleasant guest experience. Collaborative team player who adapts to changing needs and consistently achieves positive outcomes. Proficient in managing reservations, handling guest inquiries, and resolving issues promptly.

Offering background in customer service and keen interest in golf course operations, ready to learn and grow in new environment. Brings understanding of hospitality and service excellence, along with strong organizational and multitasking abilities. Ready to use and develop communication and problem-solving skills in this role.

Personable and organized individual with knack for delivering exceptional customer service and creating welcoming atmosphere. Adept in managing front desk operations and proficient in handling reservation systems and guest inquiries. Committed to enhancing guest experiences and contributing to positive hotel environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Golf Caddy Agent

Club Hills
04.2022 - 10.2022
  • Costa Navarino Resort
  • Ensured availability of clean golf carts for guests by performing regular cleaning routines.
  • Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.

Hotel Reception Clerk

Estia Hotel
05.2019 - 10.2021
  • Worked as a hotel receptionist at Estia hotel for three season.
  • Managed a high volume of daily redemptions, consistently meeting deadlines and maintaining accuracy.
  • Streamlined the redemption process for increased efficiency and improved customer experience.
  • Collaborated with team members to resolve complex redemption issues, ensuring client satisfaction.Managed approximately 30 incoming calls, emails and faxes per day from customers.'

Education

A1 Certificate - german language

Deutsch Academy Berlin
Online
01.2021

Certificate On Tourism Marketing -

Omega Private School
Athens
07-1991

Skills

  • Flexible in job needs
  • Credit reports
  • Sales and upselling
  • Very tactical
  • Polite manners

Activities

Ειμαι μελος  στην action aid & unicef 

διαμενω σε ορεινο χωριο της μεσσηνιας που διαθετω κτηματα με ελιες.

θα ηθελα να ζητησετε συστασεις απο εργοδοτες. 

εχω εμπειρια και σαν πελατης σε ξενοδοχεια ανα την υφηλιο.

Certification

ΩΜΕΓΑ κολλεγιο

διπλομα τουριστικο μαρκετινγκ

learning new languages

Μιλαω Ελληνικα & Αγγλικα, Ειμαι  γεννημενος στην αυστραλια. 

εχω Α1 στα γερμανικα μεσω διαδυκτιου απο το deuce academy  berlin,

τωρα ειμαι σε εκμαθηση γαλικων τα οποια ειναι πιο καλα απο τα γερμανικα .

Languages

French
Elementary

Timeline

Golf Caddy Agent

Club Hills
04.2022 - 10.2022

Hotel Reception Clerk

Estia Hotel
05.2019 - 10.2021

A1 Certificate - german language

Deutsch Academy Berlin

Certificate On Tourism Marketing -

Omega Private School
Kotsovolos Eleftherios