Summary
Overview
Work History
Education
Skills
Certification
LINKS
Timeline
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Elena Benaki

Senior Relationship Manager
Cholargos

Summary

Senior Relationship Manager Professional with extended experience in Financial MarketData. Adept in designing & supervising the production of financial solutions, maintain in great time information platforms, coordinating Athens Stock Exchange projects, and building strong partnerships with SEE Stock-Exchanges. An enthusiastic, self-motivated,responsible, and hard-working professional, determined to get the job done overcoming any challenges. Capable of managing efficiently pressure and crisis, meeting strict deadlines. A reliable team player with cultivated communication skills at all levels. Organized with a deep understanding of the financial markets.

Overview

36
36
years of professional experience
4
4
Certifications
2
2
Languages

Work History

MARKETING ASSISTANT / DATA ANALYST

EYDAP
05.2024 - Current
  • Manage and control customer debts, ensuring compliance with company policies.
  • Monitor customer accounts for late payments and implement collection procedures.
  • Monthly client campaigns for settlement of financial obligations.
  • Collaborate with the relevant departments to improve collection procedures.
  • Provide weekly and monthly analytical financial reports on the performance and the effectiveness of campaigns.
  • Issuing monthly statistical reports regarding the performance of the debt collection process.
  • Resolve customer disputes or complaints with the aim of maintaining the customer relationship.

PERSONAL ASSISTANT AND FINANCIAL ADVISOR to CEO

MICHALIS MAILLIS IKE
05.2023 - 04.2024
  • Provided high-level executive support to the CEO, including managing schedules, appointments, correspondence, travel arrangements and meetings.
  • Monitored and prioritized the CEO’s tasks and deadlines, ensuring time efficiency.
  • Prepare detailed reports, presentations, and briefing meeting minutes for decision-making.
  • Managed sensitive information with discretion and supported ad hoc tasks as required, maintaining confidentiality and professionalism.
  • Provided strategic financial guidance to the CEO to support long-term business goals and decision-making.
  • Monitored market trends and regulatory changes to ensure compliance and adapt business strategies.
  • Conducted in-depth financial analyses, including budgeting, forecasting, and risk assessments, to identify growth opportunities and mitigate risks.

SENIOR EXCHANGE MANAGER

London Stock Exchange Group
11.2008 - 03.2022
  • Managing the relationship and synergies with Athens Exchange and other Southern European Exchanges.
  • Provide Exchange and market insight information to the company stakeholders.
  • Supervisor of the content teams to ensure the level of service and quality meets customer and Business expectations Project Manager.
  • Close collaboration with Stock Exchanges (ATHEX, BME, TASE, CSE) and clients to define the market needs.
  • Maintenance of Project Plans, Business Justifications and specifications and manage the whole implementation cycle of complex Exchange projects. Tracking activities to ensure critical milestones.
  • Working with Business, Sales, developers and engineers to ensure project needs are fulfilled and guidelines are honored.
  • Handling crisis and coordinate solutions Client consultant.
  • Identified client needs and suggested appropriate services to enhance client experience and satisfaction.
  • Working with Account Management teams contributing to sales opportunities for revenue growth, ensuring minimization of potential risk.
  • Achievements: Crisis Management success - April 2011: Responded efficiently over the weekend to recover a major global outage to restore access to Athens Exchange data.

MARKETING EXECUTIVE - DATA SOURCE OWNER

REUTERS SA
11.1996 - 11.2008
  • Served as a thoughtful advisor, working with Sales and Marketing professionals.
  • Managed a team of marketing professionals to ensure the success of marketing campaigns, promotional activities. Managed client events, Road Shows and Conferences.
  • Managed the Athens Exchange data information.
  • Performed in-depth data validation on data from Athens Exchanges. Organized, analyzed and built Athens Exchange data sets.
  • Collaboration with key stakeholders on project implementation.
  • Second level client support on data and applications.
  • Responsible for client cases on Greek Exchange content. Improved client satisfaction/retention using the knowledge of the markets and products.
  • Achievements: Greek EURO Transition (January 2000-January 2001).
  • Head of Global Command Center (GCC) overseeing that all the activities associated with the Euro transition (1st of January 2001), was implemented accurately and timely.

PERSONAL ASSISTANT & Sales Administrator

INEX MEDICAL S.A.
12.1993 - 11.1996
  • Administrative support to the CEO (managing calendars, handling correspondence, organizing travel arrangements).
  • Handle incoming emails, calls, requests.
  • Schedule and organize weekly team meetings.
  • Design the technical specifications and submit bid offers for the company’s participation in public tenders, for the supply of hospitals with consumable medical supplies.
  • Handle inquiries and provide support of the Greek customers.
  • Responsible for issuing invoices and arranging the shipment of medical supplies to all hospitals in the country.
  • Responsible for contacting suppliers and the timely purchasing of the products in the warehouse.

BUSINESS CORRESPONDENT

REUTERS SA
09.1990 - 10.1993
  • Manual transmission of the daily Athens Exchange trading pricing on behalf of Reuters Hellas, for the Greek financial community (Banks, Security Firms, Financial Institutions).
  • Manual entry of the end of day pricing for all Athens Equities and indices in Reuters terminals for Reuters customers.
  • Update Reuters terminals with daily Exchange pricing.

Education

MBA - Business Administration

European University Cyprus
Athens
04.2001 -

Bachelor of Arts - Sociology

Panteios University of Economics And Political Sciences
Athens
04.2001 -

Skills

Ability to Work in a Team Expert

Crisis Management Expert

Project Planning Expert

Coordination Skills Expert

Time Management Expert

Communication Skills Expert

Hard Work and Dedication Expert

Self Motivation Expert

Financial Markets Experienced

Certification

Dec 2022 — Dec 2022 Certification in Computer H/Y (ECDL) UNICERT PRIMARY

LINKS

LinkedIn

Timeline

MARKETING ASSISTANT / DATA ANALYST

EYDAP
05.2024 - Current

PERSONAL ASSISTANT AND FINANCIAL ADVISOR to CEO

MICHALIS MAILLIS IKE
05.2023 - 04.2024

SENIOR EXCHANGE MANAGER

London Stock Exchange Group
11.2008 - 03.2022

MBA - Business Administration

European University Cyprus
04.2001 -

Bachelor of Arts - Sociology

Panteios University of Economics And Political Sciences
04.2001 -

MARKETING EXECUTIVE - DATA SOURCE OWNER

REUTERS SA
11.1996 - 11.2008

PERSONAL ASSISTANT & Sales Administrator

INEX MEDICAL S.A.
12.1993 - 11.1996

BUSINESS CORRESPONDENT

REUTERS SA
09.1990 - 10.1993
Elena BenakiSenior Relationship Manager