Elena Benaki
Senior Relationship Manager
Cholargos
Summary
Senior Relationship Manager Professional with extended experience in Financial MarketData. Adept in designing & supervising the production of financial solutions, maintain in great time information platforms, coordinating Athens Stock Exchange projects, and building strong partnerships with SEE Stock-Exchanges. An enthusiastic, self-motivated,responsible, and hard-working professional, determined to get the job done overcoming any challenges. Capable of managing efficiently pressure and crisis, meeting strict deadlines. A reliable team player with cultivated communication skills at all levels. Organized with a deep understanding of the financial markets.
Overview
36
36
years of professional experience
4
4
Certifications
2
2
Languages
Work History
MARKETING ASSISTANT / DATA ANALYST
EYDAP
05.2024 - Current
- Manage and control customer debts, ensuring compliance with company policies.
- Monitor customer accounts for late payments and implement collection procedures.
- Monthly client campaigns for settlement of financial obligations.
- Collaborate with the relevant departments to improve collection procedures.
- Provide weekly and monthly analytical financial reports on the performance and the effectiveness of campaigns.
- Issuing monthly statistical reports regarding the performance of the debt collection process.
- Resolve customer disputes or complaints with the aim of maintaining the customer relationship.
PERSONAL ASSISTANT AND FINANCIAL ADVISOR to CEO
MICHALIS MAILLIS IKE
05.2023 - 04.2024
- Provided high-level executive support to the CEO, including managing schedules, appointments, correspondence, travel arrangements and meetings.
- Monitored and prioritized the CEO’s tasks and deadlines, ensuring time efficiency.
- Prepare detailed reports, presentations, and briefing meeting minutes for decision-making.
- Managed sensitive information with discretion and supported ad hoc tasks as required, maintaining confidentiality and professionalism.
- Provided strategic financial guidance to the CEO to support long-term business goals and decision-making.
- Monitored market trends and regulatory changes to ensure compliance and adapt business strategies.
- Conducted in-depth financial analyses, including budgeting, forecasting, and risk assessments, to identify growth opportunities and mitigate risks.
SENIOR EXCHANGE MANAGER
London Stock Exchange Group
11.2008 - 03.2022
- Managing the relationship and synergies with Athens Exchange and other Southern European Exchanges.
- Provide Exchange and market insight information to the company stakeholders.
- Supervisor of the content teams to ensure the level of service and quality meets customer and Business expectations Project Manager.
- Close collaboration with Stock Exchanges (ATHEX, BME, TASE, CSE) and clients to define the market needs.
- Maintenance of Project Plans, Business Justifications and specifications and manage the whole implementation cycle of complex Exchange projects. Tracking activities to ensure critical milestones.
- Working with Business, Sales, developers and engineers to ensure project needs are fulfilled and guidelines are honored.
- Handling crisis and coordinate solutions Client consultant.
- Identified client needs and suggested appropriate services to enhance client experience and satisfaction.
- Working with Account Management teams contributing to sales opportunities for revenue growth, ensuring minimization of potential risk.
- Achievements: Crisis Management success - April 2011: Responded efficiently over the weekend to recover a major global outage to restore access to Athens Exchange data.
MARKETING EXECUTIVE - DATA SOURCE OWNER
REUTERS SA
11.1996 - 11.2008
- Served as a thoughtful advisor, working with Sales and Marketing professionals.
- Managed a team of marketing professionals to ensure the success of marketing campaigns, promotional activities. Managed client events, Road Shows and Conferences.
- Managed the Athens Exchange data information.
- Performed in-depth data validation on data from Athens Exchanges. Organized, analyzed and built Athens Exchange data sets.
- Collaboration with key stakeholders on project implementation.
- Second level client support on data and applications.
- Responsible for client cases on Greek Exchange content. Improved client satisfaction/retention using the knowledge of the markets and products.
- Achievements: Greek EURO Transition (January 2000-January 2001).
- Head of Global Command Center (GCC) overseeing that all the activities associated with the Euro transition (1st of January 2001), was implemented accurately and timely.
PERSONAL ASSISTANT & Sales Administrator
INEX MEDICAL S.A.
12.1993 - 11.1996
- Administrative support to the CEO (managing calendars, handling correspondence, organizing travel arrangements).
- Handle incoming emails, calls, requests.
- Schedule and organize weekly team meetings.
- Design the technical specifications and submit bid offers for the company’s participation in public tenders, for the supply of hospitals with consumable medical supplies.
- Handle inquiries and provide support of the Greek customers.
- Responsible for issuing invoices and arranging the shipment of medical supplies to all hospitals in the country.
- Responsible for contacting suppliers and the timely purchasing of the products in the warehouse.
BUSINESS CORRESPONDENT
REUTERS SA
09.1990 - 10.1993
- Manual transmission of the daily Athens Exchange trading pricing on behalf of Reuters Hellas, for the Greek financial community (Banks, Security Firms, Financial Institutions).
- Manual entry of the end of day pricing for all Athens Equities and indices in Reuters terminals for Reuters customers.
- Update Reuters terminals with daily Exchange pricing.
Education
MBA - Business Administration
European University Cyprus
Athens 04.2001 -
Bachelor of Arts - Sociology
Panteios University of Economics And Political Sciences
Athens 04.2001 -
Skills
Ability to Work in a Team Expert
Crisis Management Expert
Project Planning Expert
Coordination Skills Expert
Time Management Expert
Communication Skills Expert
Hard Work and Dedication Expert
Self Motivation Expert
Financial Markets Experienced
Certification
Dec 2022 — Dec 2022 Certification in Computer H/Y (ECDL) UNICERT PRIMARY
LINKS
LinkedIn
Timeline
MARKETING ASSISTANT / DATA ANALYST
EYDAP
05.2024 - Current
PERSONAL ASSISTANT AND FINANCIAL ADVISOR to CEO
MICHALIS MAILLIS IKE
05.2023 - 04.2024
SENIOR EXCHANGE MANAGER
London Stock Exchange Group
11.2008 - 03.2022
MBA - Business Administration
European University Cyprus
04.2001 -
Bachelor of Arts - Sociology
Panteios University of Economics And Political Sciences
04.2001 -
MARKETING EXECUTIVE - DATA SOURCE OWNER
REUTERS SA
11.1996 - 11.2008
PERSONAL ASSISTANT & Sales Administrator
INEX MEDICAL S.A.
12.1993 - 11.1996
BUSINESS CORRESPONDENT
REUTERS SA
09.1990 - 10.1993