ELENA GKEKA
Thessaloniki
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Teleperformance
05.2024 - 03.2025
- Resolved customer/partner complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintaining high CPI scores.
- Handled escalated calls efficiently, finding resolutions for customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer/partner needs.
- Provided coaching and mentoring to new hires.
Customer Service - Waitress
Desol Spa Hotel (Caldera Collection)
04.2023 - 10.2023
- Welcoming guests and taking food and drink orders
- Helping guests choose menu items and solving any problems that may occur
- Providing friendly and attentive service
- Room service
- Customer service in English
- Achievements/Tasks
Store Manager - Bartender - Customer Service
Red Rose
02.2018 - 03.2023
- Taking orders and making guests feel taken care of during their time
- Guiding customers through drink options
- Cocktail making
- Addressing and solving problems
- Cashier management
- Achievements/Tasks
Cashier Management - Invoicing
Cava Malamidis
11.2021 - 11.2022
- Resolve customer complaints, guide them and provide relevant information
- Manage transactions with customers using cash registers
- Receipt and registration of products
- Issuing invoices using the SoftOne program
- Customer service on the sales side
- Achievements/Tasks
Education
Occupational Therapy -
IEK Pylaia-Chortiati
Pylaia, Thessaloniki05.2017
Skills
- Patient
- Empathetic
- Friendly
- Good Listener
- SoftOne Program
- Windows Programs
- Adaptability to a changing environment
- Performance under pressure
- Fast Learner
Interests
Continuous Learning, Communication
Timeline
Customer Service Representative
Teleperformance
05.2024 - 03.2025
Customer Service - Waitress
Desol Spa Hotel (Caldera Collection)
04.2023 - 10.2023
Cashier Management - Invoicing
Cava Malamidis
11.2021 - 11.2022
Store Manager - Bartender - Customer Service
Red Rose
02.2018 - 03.2023
Occupational Therapy -
IEK Pylaia-Chortiati