Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic
ELENA GKEKA

ELENA GKEKA

Thessaloniki

Overview

7
7
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Teleperformance
05.2024 - 03.2025
  • Resolved customer/partner complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintaining high CPI scores.
  • Handled escalated calls efficiently, finding resolutions for customers.
  • Developed strong product knowledge to provide informed recommendations based on individual customer/partner needs.
  • Provided coaching and mentoring to new hires.

Customer Service - Waitress

Desol Spa Hotel (Caldera Collection)
04.2023 - 10.2023
  • Welcoming guests and taking food and drink orders
  • Helping guests choose menu items and solving any problems that may occur
  • Providing friendly and attentive service
  • Room service
  • Customer service in English
  • Achievements/Tasks

Store Manager - Bartender - Customer Service

Red Rose
02.2018 - 03.2023
  • Taking orders and making guests feel taken care of during their time
  • Guiding customers through drink options
  • Cocktail making
  • Addressing and solving problems
  • Cashier management
  • Achievements/Tasks

Cashier Management - Invoicing

Cava Malamidis
11.2021 - 11.2022
  • Resolve customer complaints, guide them and provide relevant information
  • Manage transactions with customers using cash registers
  • Receipt and registration of products
  • Issuing invoices using the SoftOne program
  • Customer service on the sales side
  • Achievements/Tasks

Education

Occupational Therapy -

IEK Pylaia-Chortiati
Pylaia, Thessaloniki
05.2017

Skills

  • Patient
  • Empathetic
  • Friendly
  • Good Listener
  • SoftOne Program
  • Windows Programs
  • Adaptability to a changing environment
  • Performance under pressure
  • Fast Learner

Websites

Interests

Continuous Learning, Communication

Timeline

Customer Service Representative

Teleperformance
05.2024 - 03.2025

Customer Service - Waitress

Desol Spa Hotel (Caldera Collection)
04.2023 - 10.2023

Cashier Management - Invoicing

Cava Malamidis
11.2021 - 11.2022

Store Manager - Bartender - Customer Service

Red Rose
02.2018 - 03.2023

Occupational Therapy -

IEK Pylaia-Chortiati

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ELENA GKEKA