Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elena Panou

Elena Panou

Athens, Leoforos Amarousiou

Summary

Hardworking and dedicated administrative professional with 4+ years of experience. Successfully manages high-volume workloads in rapidly changing environments. I complete assigned tasks with focus on quality. Quick-learning team player with effective communication, organization and planning skills. In addition, exceptional leadership and soft skills.

Overview

5
5
years of professional experience

Work History

Secretary and Manager of Afterschool Department

Private School: Ekpaideutiria Metamorphosis
01.2021 - Current
  • Facilitated communication external/ internal between departments for improved collaboration and project success.
  • Managed executive calendars(CSCO), scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in invoices, budget preparation and cost control efforts.
  • Prepared professional correspondence, including memos, letters and emails, ensuring accuracy and timeliness.
  • Assisted in event planning and execution for school functions such as conferences, workshops, or social gatherings.
  • Handle sensitive information with utmost discretion and maintain a high level of confidentiality in all interactions.

Customer Support Technician/ SONY Team

SYKES
06.2020 - 08.2020
  • Deliver exceptional Support and Customer Service by promptly addressing and resolving technical issues.
  • Delivered personalized solutions by actively listening to customers'' and adapting problem-solving techniques accordingly.
  • Streamlined troubleshooting processes for quicker resolution times.

Cabin Crew Member

Ryanair
06.2019 - 12.2020
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following safety and secutity procedures.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Ability to work under pressure
  • Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.

Check-in Agent

Goldair Handling
03.2019 - 05.2019
  • Passenger Handling and gate procedures
  • Good knowledge of Reservation and Timatic System
  • Good knowledge of Amadeus Altéa Reservation System ( Customer management and Departure Control System)
  • Customer service by managing passenger reservations with accuracy, efficiently processing check-ins and issuing boarding passes.

Education

Bachelor of Science - Theology

National University of Athens
Athens
06.2019

Skills

  • Office Administration
  • Customer Service
  • Organization
  • Leadership
  • Flexibility
  • Fast-learner
  • Multitasking Abilities
  • tech-savvy
  • can-do attitude

Languages

Greek
Native language
English
Proficient
C2
French
Beginner
A1
German
Beginner
A1

Timeline

Secretary and Manager of Afterschool Department

Private School: Ekpaideutiria Metamorphosis
01.2021 - Current

Customer Support Technician/ SONY Team

SYKES
06.2020 - 08.2020

Cabin Crew Member

Ryanair
06.2019 - 12.2020

Check-in Agent

Goldair Handling
03.2019 - 05.2019

Bachelor of Science - Theology

National University of Athens

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Elena Panou