Elena Rodelas
Granada
Summary
Dynamic and results-driven professional with a proven track record at 3INA, enhancing brand awareness through innovative marketing strategies and engaging events. Skilled in customer relations and conflict resolution, I excel in delivering exceptional service and fostering strong relationships, ensuring customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Brand Promoter for 3INA Makeup
3INA
03.2025 - Current
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Trained and mentored new Brand Promoters to ensure consistent messaging across all promotional activities.
- Increased consumer understanding of product benefits through clear communication of features during presentations and demonstrations.
Restaurant Hostess
La Jefa
09.2024 - 02.2025
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Checked in with servers to confirm preparedness before seating customers.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Waitress
Il Gondoliere
09.2021 - 08.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Science - Veterinary Care Assistant
EDISUR
Granada 04.2001 -
Associate of Arts - Plastic Arts
IES SEVERO OCHOA
Granada 04.2001 -
Skills
Brand awareness
Customer service
Conflict resolution techniques
Customer relations
Customer relationship building
Marketing
Reliability
Active listening
Communication skills
Timeline
Brand Promoter for 3INA Makeup
3INA
03.2025 - Current
Restaurant Hostess
La Jefa
09.2024 - 02.2025
Waitress
Il Gondoliere
09.2021 - 08.2024
Associate of Science - Veterinary Care Assistant
EDISUR
04.2001 -
Associate of Arts - Plastic Arts
IES SEVERO OCHOA
04.2001 -
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