Friends & Family, Reading, Helping people, Cooking
Elena Salti
Projects & Processes Head
Piraeus
Summary
Experienced Retail Banking professional, able to work calmly under pressure and manage important and critical multiple priorities. Building trusted relations, participate in designing strategic transformation projects and working on implementing them. Demonstrating personal accountability, professional and positive attitude. Self-motivated and friendly, seeking new challenges, striving for excellence and qualitative results. Enhancing teamwork and collaboration. Recognized for delivering high-quality results showcasing problem-solving and staff management skills. Commitment to continuous learning and growth.
Overview
27
27
years of professional experience
1
1
Language
Work History
Head of Projects & Processes
Eurobank
Piraeus
05.2024 - Current
- Contributed to revenue growth by delivering high-quality business and transformation projects that help to achieve business targets.
- Participate in the implementation and shaping of digital projects and initiatives.
- Monitored project progress, identified risks and take corrective action when needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Provided detailed project status updates to stakeholders and executive management.
- Retail Business Banking ambassador in other unit's projects
- Facilitated workshops to collect project requirements and user feedback.
- Delivered exceptional results under tight deadlines by maintaining a strong focus on prioritization, planning, and execution.
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Cooperate with the bank’s transformation team
Head of Portfolio Quality & Processes
Eurobank
Piraeus
03.2021 - 05.2024
- Monitoring and managing the performance of the Retail Business Banking loans
- Designing actions for reducing expired limits.
- Designing actions for early areas
- Assure the credit policy implementation concerning the expired limits and the quality of business loans.
- Cooperate with the Retail Credit Policy Unit for designing and implementing the Early Warning System Mechanism
- Designing actions for improving key quality data indicators for customers
- Participating in the SSM OSI (On-Site Inspection) concerning the Retail Business Banking performing portfolio, and organizing actions following the instructions of the OSI team
- Leading workshops and organizing mitigation actions in order to meet strict deadlines for delivering the OSI team's requirements
Branch Manager
Eurobank
Piraeus
06.2011 - 03.2021
- Improved customer satisfaction by enhancing service quality and resolving client issues promptly
- Maintained friendly and professional customer interactions
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals
- Consulted customers to boost product sales and services
- Complied with regulatory guidelines and requirements
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction
- Developed strategic plans for day-to-day targets
Deputy Branch Manager
Eurobank
Piraeus
11.2007 - 06.2011
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency
- Monitored employee performance and provided constructive feedback for professional growth and development
- Participated in community events as a brand ambassador, promoting bank products and services while building goodwill among local residents
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending
- Developed and executed marketing plans for product promotion, resulting in an increase in sales revenue
Personal Banking Wealth Manager
Eurobank
Piraeus
10.2005 - 11.2007
- Delivered exceptional client service through prompt communication, proactive problem-solving, and a commitment to always putting the client''s interests first
- Increased client satisfaction by providing personalized wealth management solutions and tailored financial strategies
- Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management
- Provided ongoing portfolio monitoring services to ensure alignment of investments with changing market conditions or changes in client''s circumstances
- Designed custom-tailored portfolios based on individual client needs, risk tolerance levels, time horizons, financial objectives
- Cultivated strong relationships with clients through regular communication and in-person meetings to review progress toward financial goals
Mortgage Loan Officer
Eurobank
Piraeus
05.1999 - 10.2007
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Participated in industry events and conferences to build relationships and gain market intelligence
Branch Officer/Teller
Eurobank
Piraeus
03.1998 - 05.1999
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns
- Monitored to ascertain vault and cash under dual control adhered to security and operations procedures
- Collaborated with cross-functional teams to achieve branch goals and objectives
Education
Certificate - Psychology
Panteion University
Athens 04.2001 -
Master of Science - Human Resources Management
Athens University of Economic & Business
Athens, Greece 04.2001 -
Bachelor of Science - Banking & Finance Administration
University of Piraeus
Piraeus 04.2001 -
Skills
Cross-functional coordination
Problem Solving
Analytical thinking
Verbal and written communication
Team collaboration
Staff management
Stakeholder communications
Agile methodology
Task prioritization
Processes and procedures
Interests
Timeline
Head of Projects & Processes
Eurobank
05.2024 - Current
Head of Portfolio Quality & Processes
Eurobank
03.2021 - 05.2024
Branch Manager
Eurobank
06.2011 - 03.2021
Deputy Branch Manager
Eurobank
11.2007 - 06.2011
Personal Banking Wealth Manager
Eurobank
10.2005 - 11.2007
Certificate - Psychology
Panteion University
04.2001 -
Master of Science - Human Resources Management
Athens University of Economic & Business
04.2001 -
Bachelor of Science - Banking & Finance Administration
University of Piraeus
04.2001 -
Mortgage Loan Officer
Eurobank
05.1999 - 10.2007
Branch Officer/Teller
Eurobank
03.1998 - 05.1999