ELENI IOANNIDOU
Summary
International experience in the Hospitality Industry, with a strong background in Trip Planning, Hotel Management, and Aviation Hospitality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Destination Manager
Jayway Travel
02.2024 - Current
- Serving as the initial point of contact, providing a warm and professional welcome to guests upon their arrival in Greece.
- Liaising effectively with hotels, tour operators, and transportation providers to ensure the smooth execution of all arrangements.
- Ensuring all necessary arrangements are finalized in advance to provide guests with a seamless and well-organized experience.
- Managing bookings for accommodations, tours, and curated experiences, ensuring accuracy and attention to detail.
- Remaining accessible via telephone throughout the day to promptly address guest inquiries, concerns, or special requests.
- Maintaining up-to-date knowledge of local events, attractions, and dining establishments, provide tailored recommendations and make reservations on behalf of guests as needed.
- Contributing to the organization’s blog and social media platforms by researching and producing high-quality travel-related content during the off-season.
- Monitoring guest satisfaction throughout their stay, actively seeking feedback, and communicating insights to relevant teams for continuous improvement.
- Assisting in the planning and execution of marketing initiatives, including promotional campaigns and content strategy support.
Inflight Cabin Supervisor (rejoiner)
Emirates Airlines
04.2022 - 07.2023
- Responding to clients’ requirements and providing impeccable premium service on board, exceeding customer expectations.
- Promoting EK reputation and image by advertising our products and amenities.
- Offering comfort to the passengers and resolving any possible issues, ensuring service recovery is provided when required.
- Following CCAA procedures regarding the safety and security onboard, plus reporting any possible discrepancies.
- Selling duty-free goods, with the ability to meet and exceed sales targets.
- Providing first aid to passengers.
Guest Relations Supervisor
Lesante Collection Group
06.2021 - 10.2021
- Company Overview: (member of the Leading Hotels of the world)
- Being an ambassador for the hotel while acknowledging guest compliments and complaints.
- Dealing with the dissatisfaction of the guests by investigating and resolving the problems, ensuring that the whole team is meeting and exceeding customer expectations.
- Providing assistance to the Marketing team by using media tools, analyzing guest satisfaction ratings and proceeding to act upon the results.
- Being the communicator between our Group and cooperating companies by preparing their promotions, arranging the commissions and focusing on the entry of new profitable partnerships.
- Building and maintaining effective sales by promoting products and services of our hotel or our partners, contributing to the daily income of the hotel.
- Organizing events, special occasions, excursions and transfers plus being the first person of contact for arranging activities for our guests.
Inflight Cabin Supervisor
Emirates Airlines
01.2012 - 08.2020
- Description above
Personal Marketing Assistant
In & Out (Innovative & Outsourcing services)
11.2008 - 10.2011
- Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities.
- Supporting marketing executives in organizing various projects.
- Conducting market research and analyzing consumer rating reports/ questionnaires.
- Assisting in the organizing of promotional events and attending them to facilitate their success.
- Writing marketing literature (brochures, press releases) to augment the company’s presence in the market.
- Communicating directly with clients and encouraging trusting relationships.
Intern
National Bank of Greece
10.2007 - 03.2008
- Helping customers to open and manage their bank accounts and finances.
- Advising clients on financial services and resolving issues.
- Reaching out to prospective customers to sell our services.
- Advising customers on bank services for their needs (e.g. loans and credit cards).
- Performing administrative duties, assisting the loan department.
Education
M.Sc - Hospitality and Tourism Management
International Hellenic University
01.2023
Bachelor of Business Administration - Accounting
Thessaly University of Applied Sciences
01.2008
Skills
- Certificate of MOS Specialist: Microsoft Office (Word, Excel, Access, Powerpoint, Outlook)
- Blind typing, E-mail, Zoom, Teams
Affiliations
Ex-member of the Non-Governmental Organization YOUTH IN ACTION. Dealing with youth exchanges and voluntary projects.
Voluntary Service:
Avril Organization+ELIX Organization, Coutances, France
Duties performed:
Volunteer for an environmental project for the protection of the environment.
Supervisor of eco-friendly facilities and mentor for the younger people.
Creation of presentations and gatherings to raise public awareness.
Greek National Tourism Organization(GNTO), Lesvos, Greece
Duties performed:
Performing administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research for urban planning.
Assisting groups of tourists, offering advice and information about attractions, events, and facilities of the island.
Certification
- Hospitality Learning Experience by EHL (Ecole hotelier de Lausanne)
- First Aid Certificate by Emirates Aviation College
- Labour law Certificate by Union of Accountants
- Taxation & Finance Certificate by Union of Accountants
LANGUAGES:
Greek: native speaker
English (Fluent)
Spanish (Fluent)
Italian (In progress)
Info:
Date of birth: 20/08/1984
Timeline
Destination Manager
Jayway Travel
02.2024 - Current
Inflight Cabin Supervisor (rejoiner)
Emirates Airlines
04.2022 - 07.2023
Guest Relations Supervisor
Lesante Collection Group
06.2021 - 10.2021
Inflight Cabin Supervisor
Emirates Airlines
01.2012 - 08.2020
Personal Marketing Assistant
In & Out (Innovative & Outsourcing services)
11.2008 - 10.2011
Intern
National Bank of Greece
10.2007 - 03.2008
Bachelor of Business Administration - Accounting
Thessaly University of Applied Sciences
M.Sc - Hospitality and Tourism Management
International Hellenic University
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