Eleni Ioannou

• Managed multiple content calendars to align deliverables with project deadlines and engagement goals.
• Supervised a team of freelance copywriters, assuring all content met high-quality standards and aligned with the client's brand voice and guidelines.
• Collaborated with subject matter experts to produce accurate, audience-focused content.
• Assisted in the creation and implementation of user-friendly, SEO-driven content guidelines to enhance web visibility.
• Approved, reviewed, edited, and proofread all web content, maintaining a consistent style, tone, and grammatical accuracy.
• Maintained direct communication with the client, providing regular updates, gathering feedback, and ensuring full alignment with project expectations.
• Responsible for uploading and publishing final content to the client's website, ensuring accuracy, formatting consistency, and timely delivery.

Content & Campaign Coordinator

Energy Services Provider

• Managed digital content updates through a CMS for the client’s loyalty platform, ensuring timely and accurate deployment of coupons, games, offers, and promotional materials.
• Uploaded, configured, and maintained campaign copy, visual assets, and supporting documentation, ensuring consistency with brand guidelines and UX standards.
• Oversaw the transition of campaigns from testing to live environments, ensuring smooth deployment and adherence to deadlines.
• Acted as the main point of contact for the client, coordinating feedback, obtaining approvals, and collaborating with content strategists, designers, and developers to align campaigns with business goals.

BOX, Online Delivery Platform

• Accurately inputting a diverse range of data into the platform, ensuring that store menus are comprehensive, current, and error-free.
• Conducting routine quality checks on data entries, identifying and promptly rectifying any discrepancies or inaccuracies to maintain data integrity.
• Working closely with the Sales Department to validate sources of data, ensuring a seamless coordination process to enhance customer satisfaction and overall operational efficiency.

Major Greek Bank

• Actively participated in the preparation and implementation of User Acceptance Testing (UAT) for a large-scale web rebranding project.
• Conducted thorough test cases, detecting flaws, confirming functionality, and guaranteeing adherence to technical and business requirements.
• Daily progress reports were given to stakeholders, guaranteeing open communication and timely problem solving.
• Utilized Jira to track defects, manage test cases, and facilitate teamwork in an Agile project setting.

• Assisting customers in understanding the contract renewal process, terms, and available options
• Identifying opportunities to upsell additional services, upgrades, or promotional offers to enhance customer satisfaction and company revenue.