Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Eleni Koutsaki

Neo Iraklio

Overview

9
9
years of professional experience

Work History

Owner/ Co-founder

SAZA
Neo Iraklio
08.2018 - Current
  • Producer and wholesaler of handmade sauces & chutneys

Barista

Rakizio Café Restaurant
Tinos
01.2022 - 08.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Food and Beverage Supervisor

Marriott Waltham Abbey
Waltham
02.2017 - 12.2017
  • Overseeing proper function of all food & beverage departments
  • Delegating responsibilities to the team concerning day-to-day tasks
  • Conducting team meetings and daily training
  • Responsible for cash handling and other payments
  • Acting as a duty manager on shift when needed
  • Responsible for the ordering & controlling of stock and ensuring date rotation is adhered to
  • Responsible for collecting stock deliveries
  • Having a hands-on approach at all times
  • Dealing with guest complaints & feedback
  • Serving as a hostess in the restaurant and bar area
  • Handling Starbucks coffee material & producing Starbucks beverages
  • Following cashing up and hand over procedures at the end of each shift

Food and Beverage Intern

Radisson Blu Park Hotel
Athens
10.2014 - 04.2015
  • During my internship I worked as a food and beverage server, a hostess and a barista
  • I was trained to produce several drinks and beverages, to serve them properly along with meals and to prepare the mise en place for both the restaurant and the cafeteria of the hotel
  • I was also trained in use of the MICROS cashier system
  • Furthermore, I was introduced to the room service and mini bar check department.

Food and Beverage Assistant

Calmwave Villas
Lefkas
05.2013 - 01.2013
  • Preparation of breakfast menu
  • Preparation of drinks and beverages
  • Proper delivery of orders
  • Private cooking and delivery service by request

Food and Beverage Assistant

Calmwave Villas
Lefkas
01.2012 - 01.2012
  • Preparation of breakfast menu
  • Preparation of drinks and beverages
  • Proper delivery of orders
  • Private cooking and delivery service by request

Housekeeping Assistant

Calmwave Villas
01.2010 - 01.2010
  • Making up beds and changing linens as required
  • Cleaning of bathrooms, closets and kitchen equipment
  • Delivery of any requested housekeeping items to guest rooms
  • Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
  • Check all appliances in rooms are in working order
  • Respond to guest queries and requests

Front Office Clerk

Calmwave Villas
Lefkas
01.2009 - 01.2009
  • Maintainance of an inventory of vacancies, reservations and room assignments
  • Registration of arriving guests
  • Answering enquiries regarding hotel services and registration by letter, by telephone, online and in person
  • Providing information about services available in the community and responding to possible guests' complaints

Barista, Assistant Server

Mpatzanakias Restaurant
Lefkas
01.2006 - 01.2009
  • Proper delivery of orders
  • Preparation of drinks and beverages
  • Control of the service flow
  • Opening and closing of shift
  • Cleaning of working space and equipment

Housekeeping Assistant

Calmwave Villas
01.2008 - 01.2008
  • Making up beds and changing linens as required
  • Cleaning of bathrooms, closets and kitchen equipment
  • Delivery of any requested housekeeping items to guest rooms
  • Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
  • Check all appliances in rooms are in working order
  • Respond to guest queries and requests

Education

Bachelor of Science - Tourism and Hospitality Management

Technological Educational Institute of Athens
Athens, Greece

MBA - Food and Beverage and Restaurant Management

Swiss Hotel Management School (SHMS)
Av. Leopold De Reynier 2, Switzerland
01.2017

Skills

  • Strategic Planning
  • Leadership and People Development
  • Evaluating Suppliers
  • Management Team Leadership
  • Adaptable and Flexible
  • Staff Management
  • Food and Beverage Management
  • Managing Multiple Tasks
  • Social Media Platforms
  • Food Storage Management
  • Stocking Supplies and Retail Products
  • Hospitality and Professionalism
  • Resolving Complaints
  • Ability to Adapt
  • Safe Work Practices

Languages

Greek
Native language
English
Proficient
C2
German
Upper intermediate
B2

Accomplishments

  • ICT Europe certificate
  • Professional knowledge of Window and Microsoft Office
  • Professional use of MICROS cashier system
  • Handling social media pages
  • Driving licence B

Affiliations

Memberships Master of International Business Students Ambassador for SAF (Student Ambassador Forum) of Swiss Hotel Management School Volunteer Social Solidarity Network of Athens: Collector and distributor of food, essentials and first-aid kits for Refugees in Greece Certifications Level 2 Award in Emergency First Aid at Work

Timeline

Barista

Rakizio Café Restaurant
01.2022 - 08.2022

Owner/ Co-founder

SAZA
08.2018 - Current

Food and Beverage Supervisor

Marriott Waltham Abbey
02.2017 - 12.2017

Food and Beverage Intern

Radisson Blu Park Hotel
10.2014 - 04.2015

Food and Beverage Assistant

Calmwave Villas
05.2013 - 01.2013

Food and Beverage Assistant

Calmwave Villas
01.2012 - 01.2012

Housekeeping Assistant

Calmwave Villas
01.2010 - 01.2010

Front Office Clerk

Calmwave Villas
01.2009 - 01.2009

Housekeeping Assistant

Calmwave Villas
01.2008 - 01.2008

Barista, Assistant Server

Mpatzanakias Restaurant
01.2006 - 01.2009

Bachelor of Science - Tourism and Hospitality Management

Technological Educational Institute of Athens

MBA - Food and Beverage and Restaurant Management

Swiss Hotel Management School (SHMS)

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Eleni Koutsaki