Eleni Makryllou
Customer Service/Sales -Remote
Athens,I
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Looking for new opprtunity sales with a little extra$$$$
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative Remote
FoundE
09.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
T. J Services
12.2023 - 04.2024
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs. Diamonds and lab grown retailer based in Sydney.
- Work timezone early am hours. [-8hours)
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs to buy diamond rings and jewelry from the on-line website.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Health Care Assistant -Domicillary Care
Acquire Care Oxfordshire
06.2019 - 10.2019
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes. Visiting their homes.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Hours from 7am-10 p.m. 7 days
Education
Digital Marketing And AI
Google
Usa12-2024
Graduate Certificate - Certificate in Health Awareness, Dementia
L.C.E.L Co.uk
London, United Kingdom 04.2001 -
Graduate Certificate - Secretarial, Accountant, Taxations
Metropolitan Business College
Sydney, Australia 04.2001 -
High School Diploma -
Rankwick Girls High School
Rankwick, N.s.w. Australia 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Complaint resolution
Critical thinking
Problem resolution
Task prioritization
Customer relationship management (CRM)
Documentation
Payment processing
Sales expertise
Accomplishments
- Telephone Service - Professionally processed 70 calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer booking inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Creator of few Youtube channels are: meowand pawstories. created after our house cat adventures from a fluffy kitten to cat. Short videos of pets and animals adventures.
- Kids story youtube channel Pawand Pixelsanimated. Time and money still required to reach the rewards.
Timeline
Customer Service Representative Remote
FoundE
09.2025 - Current
Customer Service Representative
T. J Services
12.2023 - 04.2024
Health Care Assistant -Domicillary Care
Acquire Care Oxfordshire
06.2019 - 10.2019
Graduate Certificate - Certificate in Health Awareness, Dementia
L.C.E.L Co.uk
04.2001 -
Graduate Certificate - Secretarial, Accountant, Taxations
Metropolitan Business College
04.2001 -
High School Diploma -
Rankwick Girls High School
04.2001 -
Digital Marketing And AI
Google